Customer Service Advisor

Customer Service Advisor

West Malling, Kent (Hybrid Working)
Permanent
£25,000 basic salary + £2,000 annual bonus

We are recruiting for a Customer Service Advisor to join a growing and well-established organisation based in West Malling. This is an excellent opportunity for someone with strong customer service and relationship-building skills who enjoys working in a fast-paced, professional environment.

Offering hybrid working, you'll typically spend 2-3 days per week in the office and the remainder working from home.

The Role

• Providing outstanding customer support via phone and email.


• Managing customer enquiries from initial request through to completion.


• Preparing quotations and helping customers identify suitable solutions.


• Maintaining accurate records and updating internal systems.


• Building strong relationships with customers and internal teams.


• Monitoring progress and ensuring service levels are consistently achieved.

• Previous experience in a customer service, account management or sales support role.


• Excellent communication skills, both written and verbal.


• Strong organisational and administrative abilities.


• High levels of accuracy and attention to detail.


• Confidence managing multiple tasks and priorities.


• A proactive and positive approach to customer relationships.

• £25,000 basic salary.


• Annual bonus of up to £2,000.


• Hybrid working (2-3 days in the office).


• 25 days holiday plus bank holidays.


• Ongoing training and development opportunities.


• A supportive team environment with genuine career progression.

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