Customer Service Advisor
Structured, quality-led environment | No weekend working | Clear progression and training | Hybrid working after probation
If you are experienced in Customer Service Advisor and are seeking a new challenge this could be the opportunity you are looking for. This role involves being first point of contact working in regulated environment where customer outcomes come first. You’ll be trusted to manage queries properly, resolve issues thoroughly, and provide a consistently high standard of service. This is a well-structured role with clear processes, ongoing training, and realistic expectations. You’ll join a supportive team focused on long-term development, giving you the opportunity to build capability and progress within a stable, regulated business.
Package & Benefits for the Customer Service Advisor:
- Salary £30,000 per annum.
- Monday to Friday office hours with no weekend requirement and hybrid working after probation.
- Annual salary reviews.
- 23 days holiday plus 8 bank holidays. Plus a rising holiday entitlement.
- Annual company bonus.
- Study support.
- Ongoing training and internal progression opportunities.
- Team-based incentives and social events.
This organisation operates within a regulated environment where customer service, compliance, and consistency are central to how the business operates. They invest heavily in employee development, structured processes, and creating a stable, supportive working culture.
Key Responsibilities for the Customer Service Advisor:
- Handle inbound customer queries, providing clear, accurate, and compliant guidance.
- Manage complaints through to resolution, ensuring fair customer outcomes and accurate documentation.
- Maintain consistent communication across phone, email, and written correspondence.
- Work within defined regulatory and operational processes at all times.
- Experience within a inbound customer service environment with KPIs.
- Proven experience managing customer queries or complaints through to resolution.
- Experience working within regulated or process-driven environments.
JL_FIN
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