Client Relationship Manager

OTE £45,000+

The Role

• Generate referrals from existing clients by telephone, email, LinkedIn and face to face based activity


• Manage and grow a portfolio of warm clients, building on established relationships and maximise current opportunities and identify new ones


• Take ownership of ongoing account management, ensuring a consistently high level of customer service and client satisfaction


• Attend off site client meetings and hospitality events to strengthen relationships and support business development

• To work to a strategy for new business development and account growth


• Profile existing accounts to understand any cross and upsell opportunities


• Develop understanding of client requirements to design and implement effective commercial strategies and key drivers that support business growth


• Monitor account performance, using insights and data to identify trends, inform strategy and drive continuous improvement

• To provide verbal and written communication about our products and services to agencies.


• Utilise social media such as Linkedin where appropriate to increase exposure and the individual in their accounts.


• To advise and assist clients regarding industry legislation


• Proactively engage clients through regular check-ins, reviews and strategic conversations.


• Handle incoming telephone and email enquiries from prospective agencies


• Collaborative approach, working effectively with internal teams to deliver client objectives

• To promote the culture by demonstrating knowledge, value add and professionalism


• Represent the client at client meetings and events, showcasing the company’s culture and strengthening its reputation


• Advocates of the brand - “market leaders”


• Ensure all client touchpoints reflect a consistent, positive, and professional brand experience


• Champion client feedback internally, helping to continuously improve services in line with a culture of growth and excellence

• Excellent relationship-building skills, with the ability to establish trust and credibility with clients at all levels


• Strong communication skills, both written and verbal, with a confident and professional approach


• Commercially minded, with the ability to identify growth opportunities and maximise account value


• Proactive and results-driven, with a focus on delivering measurable outcomes


• Track record of working towards sales KPI’s including calls


• Hands-on experience with multiple sales techniques (including cold calls)


• Organised, with the ability to manage multiple client accounts and priorities simultaneously


• Experience with CRM software


• Resilient and adaptable, able to thrive in a fast-paced and evolving environment

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