Customer Service Administrator

Job Summary
As a Customer Service Administrator at Wolf Eyewear Group, you will be at the heart of our operations, ensuring our customers receive the highest standard of service. You will manage orders, coordinate with internal teams, and support efficient warehouse operations, all while maintaining professional and positive communication with our customers. Your work will directly impact customer satisfaction and the smooth running of our business.

Responsibilities

• Act as the main point of contact for customers, handling phone calls promptly and professionally, embodying the “Wolf” tone of voice.


• Receive and respond to a wide range of customer emails, addressing product queries, order inquiries, and other customer needs.


• Liaise with and provide support to Area Sales Managers, ensuring smooth communication and order processing.


• Process customer orders received via email or phone


• Verify order details such as customer terms, pricing, packaging requirements, and delivery addresses for accuracy.


• Assist with picking, packing, and shipping orders, following established procedures to maintain quality and accuracy.


• Assist Logistics with shipping to international customers.


• Create and maintain new customer accounts across systems, ensuring seamless integration.


• Support internal teams with administrative tasks to ensure efficient business operations.

• Clear, confident, and professional communicator, both verbally and in writing.


• Excellent customer service skills with the ability to handle difficult situations calmly and effectively.


• Strong prioritization skills, able to manage multiple tasks efficiently.


• Ability to work professionally under pressure while maintaining high attention to detail.


• Hardworking and proactive, willing to roll up your sleeves and help the team where needed.


• Team player, able to collaborate effectively with colleagues across departments.

• Proficiency in MS Office (Word, Excel, Outlook).


• Experience using Xero, CIN7 Core or similar CRM and Warehouse software.

• Competitive salary, generous leave, and a culture that supports work\-life balance.


• Free On\-site parking


• Enhanced sick leave


• Stocked drinks fridge


• Free glasses (including sunglasses!)

Benefits:

• Casual dress


• Company pension


• On\-site parking


• Referral programme


• Sick pay

• Leighton Buzzard LU7 0GR: reliably commute or plan to relocate before starting work (required)

• What is your current notice period?


• What is your expected salary?

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