Customer Service Administrator

Why Freshview?

If there’s one word that encapsulates the ethos of Freshview Foods, it’s ‘excellence’. This applies to the quality of the produce we deliver as well as the levels of service we offer to our customers.

At Freshview Foods, we understand that commercial success is driven by talented employees and loyal customers. Just like our dedicated team members, who constantly go the extra mile to ensure our company’s high standards are maintained and exceeded, Freshview is committed to ensuring our people feel safe, valued and engaged.

What you'll be doing

You’ll be using your excellent IT and communication skills to process customer orders with our bespoke booking system. You will be confidently dealing with inbound calls and customer queries as well as making outbound sales calls.

You will be accurately inputting orders from external customer portals, answerphone messages, emails and online orders.

Liaising with different departments within the business to ensure that we meet our customer requirements and provide an excellent service putting CARE at the centre of everything we do.

*This is a full\-time contract, 40 hours, 5 shifts per week including weekends*

*Based at: Freshview Foods Ltd, Unit 2 Lowfield Drive, Wolstanton, ST5 0UU.*

*Start and finish times vary but is usually \- 8am, until 7pm* \- *flexibility is required.*

Your responsibilities

• Accurately process customer orders via telephone calls, emails, answerphone messages and external customer portals.


• Dealing with and supporting inbound calls.


• Confidently resolve or escalate any potential customer queries efficiently and effectively in a timely manner.


• Keep customers informed of special offers and products available.


• Support and liaise with internal teams ensuring they understand customer requirements.


• Data entry onto internal databases.


• Confidently undertake general administration tasks as required.


• You will take a proactive approach to understanding the produce that we supply.


• To undertake any other reasonable request as directed by your line manager.

• Excellent Data Entry Skills.


• Outstanding communication skills.


• Experience using bespoke systems and Microsoft Excel to a high level.


• Confident telephone manner.


• Proven attention to detail.

• Ambitious \- to always provide customers with an excellent service.


• Ability to work calmly in a fast paced environment


• To show Respect to our colleagues, customers, and the community.


• A natural ability to build a rapport with customers.


• An outgoing and positive personality.


• Flexibility and adaptability to go the extra mile.

Benefits:

• Company events


• Cycle to work scheme


• Employee discount


• Referral programme

• customer service: 1 year (required)

• English (required)

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