Medical Receptionist
We are seeking a professional and organised Full Time medical receptionist at Potteries Medical Centre. The position is for 37\.5 hours per week over 5 days. This will include some 8am starts and some 6\.30pm finishes.
Our ideal candidate would be able to work within a very busy reception team performing all elements of medical reception/admin, such as answering the incoming calls, prescriptions, actioning workflow from the GPs and nursing team, making appointments, chasing results, chronic disease recalls, referrals, typing letters etc..
You should be aware that the answering of telephones is very prominent in this role and you should be able to multi\-task in a very busy environment and have an approachable and helpful manner and adhere to confidentiality at all times.
Experience of working in General Practice would be an advantage however, consideration would be given to all candidates with the appropriate administration, reception and particularly telephone experience.
Application closing date is 13th June 2026\. we may close the advert before this if we have a number of suitable applicants. Interviews will be held in June.
Please take note of the information regarding the telephones being a prominent part of this role in addition to undertaking admin work.
Main duties of the job
Responsibilities
- Greet patients warmly upon arrival and assist them with check\-in procedures.
- Schedule appointments and manage the appointment calendar effectively.
- Handle incoming calls, addressing inquiries, and directing calls to appropriate staff members.
- Maintain accurate patient records and ensure confidentiality in accordance with data protection regulations.
- Process patient registration forms and verify insurance information.
- Assist with billing inquiries and coordinate with the billing department as needed.
- Manage office supplies inventory and place orders when necessary.
- Collaborate with medical staff to ensure seamless patient flow within the clinic.
- Previous experience in an office or administrative role, preferably within a healthcare setting.
- Strong organisational skills with attention to detail.
- Excellent communication skills, both verbal and written, to interact effectively with patients and colleagues.
- Proficient in using office equipment (e.g., computers, printers) and familiar with medical software systems is advantageous.
- Ability to multitask in a fast\-paced environment while maintaining professionalism.
- A compassionate approach towards patient care and a commitment to providing outstanding service.
We currently have a team of 8 receptionists/administrators, 2 GP partners, 3 ANPs, 1 Practice Nurse, 1 Nurse Associate and 1 HCA. We provide high quality general practice services to approximately 7400 patients in the Bentilee \& Bucknall area.
A recent Our CQC rating is Good which we are striving to maintain and improve further.
We are an EMIS Web Practice using Docman 10x and Electronic Prescribing (EPS).
Pay: From £12\.71 per hour
Benefits:
- Company pension
- Free parking
- On\-site parking
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