Customer Service & Administration Coordinator – International & Offshore Logistics

About the Role

Due to continued growth, we are looking for an enthusiastic and organised Customer Service \& Administration Coordinator to join our busy International \& Offshore Department. This is a fast\-paced role that requires excellent communication skills, attention to detail, and the ability to manage multiple tasks while delivering exceptional customer service.

The successful candidate will act as a key point of contact for customers, suppliers, and internal departments, ensuring enquiries and shipments are managed efficiently from start to finish.

Key Responsibilities

Customer Service

• Handle inbound and outbound customer calls professionally and efficiently.


• Respond to customer and supplier enquiries via telephone and email.


• Provide updates on shipment status, delivery schedules, and service information.


• Build and maintain strong relationships with customers, suppliers, and transport partners.


• Resolve customer queries and escalate issues where appropriate.

Administration

• Prepare and maintain operational records and documentation.


• Manage departmental inboxes and ensure all enquiries are responded to promptly.


• Assist with quotation preparation and pricing requests.


• Update internal systems with shipment and customer information.


• File and maintain transport and customs documentation where required.

General Duties

• Support the International \& Offshore team with day\-to\-day operational requirements.


• Liaise with suppliers, carriers, and partner networks to ensure smooth service delivery.


• Monitor service levels and assist in resolving delivery exceptions.


• Contribute to continuous improvement initiatives within the department.

Skills \& Experience Required

• Previous experience in a customer service or administrative role.


• Excellent telephone manner and communication skills.


• Strong organisational skills with the ability to prioritise workload.


• Good attention to detail and accuracy.


• Proficient in Microsoft Office applications.


• Ability to work effectively both independently and as part of a team.


• Experience within transport, logistics, freight forwarding, or supply chain operations would be advantageous but is not essential.

Personal Attributes

• Positive and proactive attitude.


• Professional and customer\-focused approach.


• Ability to remain calm under pressure in a busy environment.


• Strong problem\-solving skills.


• Reliable, flexible, and willing to learn.

What We Offer

• Competitive salary.


• Full training and development opportunities.


• Supportive and friendly working environment.


• Career progression opportunities within a growing logistics business.


• Company pension scheme.


• Holiday entitlement in line with company policy.

If you are a motivated individual who enjoys delivering excellent customer service and thrives in a busy logistics environment, we would love to hear from you.

Pay: From £27,000\.00 per year

Benefits:

• On\-site parking

Work Location: In person

This listing is from indeed. View original listing ↗