Customer Order Administrator

Job summary

The Customer Order Administrator is responsible for processing orders, updating internal systems, and coordinating essential information between departments. While some basic communication may be required, detailed customer queries, complaints, and technical discussions will be handled by management or the relevant specialist teams. The role focuses on accuracy, organisation, and efficient workflow support.

Skills required

• Strong attention to detail and accuracy


• Ability to follow written and verbal instructions


• Good numerical and administrative skills


• Ability to work collaboratively with internal teams


• Basic communication skills for essential information exchange


• Organised and reliable approach

• Order processing — enter customer orders accurately, ensuring correct product codes, quantities, and delivery details


• Documentation accuracy — ensure all records are up to date and compliant with internal processes


• Provide accurate lead times, stock availability, and delivery updates.


• Liaise with planning regarding made‑to‑order items, stock levels, and product timelines.


• Maintain and update transport schedules, ensuring accurate information for couriers and logistics partners.


• Manage customer booking requirements and follow specific delivery instructions.


• Update the CRM system to ensure accurate, real‑time customer information


• Oversee the sample service, including preparing and dispatching product samples, recording all sample requests and dispatch dates, and ensuring the process supports both customer needs and sales team activity.


• Carry out additional tasks as requested by management

Work Location: In person

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