Customer Experience Lead

Invercare Services Ltd is an ambitious organisation providing Care at Home services across several regions in the West of Scotland.

Our aim and mission is to promote excellence in the delivery of Social Care, and to do that, we need the best people to join our team.

We currently have a vacancy for a Customer Experience Lead.

We are looking for a dedicated, adaptable, and highly motivated individual to become part of our home care services team.

The ideal candidate will be responsible for efficiently managing rotas, demonstrating a strong commitment to service delivery, promoting effective teamwork and maintaining positive relationships with clients, colleagues, and healthcare professionals.

· Required to undertake all relevant training for the post.

· Good understanding of the care sector and keen to develop your skills.

· Development of personalised care plans for individuals supported by Invercare Services.

Salary and Benefits

• Salary: £27,821 pro rata


• Full and Part time


• Company Pension


• 5\.6 weeks holiday per year


• Paid mileage


• Paid training

Experience/Licence

• Care: 1 year (required)


• Driver’s licence (must have own car and business insurance)

\*\* Please note this role is office based, not a remote position\*\*

Pay: £14\.46 per hour

Benefits:

• Free parking


• On\-site parking

Application question(s):

• Do you have access to your own car?

Experience:

• care: 1 year (preferred)

Licence/Certification:

• Full UK Driving Licence (preferred)

Work Location: In person

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