Customer Consultant
Telford, United Kingdom
Orbit Credit Services on the lookout for Call Centre Agents to join our team in Telford on the 6th July 2026!
- Salary: £26,500\.76 (based on a 40 hours working week)
- Shifts between the operating hours of 8am\-5\.30pm Monday to Friday
- 31 days holiday inclusive of bank holidays
- Summer and Christmas Parties, plus Seasonal fun events!
- Mandatory annual salary review.
- Company funded Health \& Wellbeing Initiatives.
- Additional holiday entitlement following your 3 year anniversary
- Location: Telford \- TF3 4NT
Orbit Credit Services provide a range of debt services to our water clients to help resolve their customers problems. We have over 200 people working with us at our Telford office.
Orbit are based in the town centre around a 15\-minute walk away from the train station and 10\-minute walk to the main bus station.
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We are looking for team players who match our enthusiasm, work ethic and our outlook to 5\-star customer service.
Are you working in a Customer Service environment in Retail or Hospitality, or in Care? Are you a recent college leaver looking to kickstart your career in Customer Service?
OR...
Are you experienced in Customer Service and looking for a new exciting and rewarding customer\-driven role to develop in?
- As a Call Centre Agent at Orbit Credit Services you will be supporting customers to achieve financial wellbeing.
- We have a dedicated Training team, supporting you in small training teams over your 3 weeks Induction. Once qualified, your exciting career step in role is fully structured with your new team members and leader.
- Engaging customers on inbound and outbound calls providing exceptional customer service to financial stability.
- Confidently handling calls where you will support potentially vulnerable customers to deliver solutions with care and empathy.
Once you have completed our excellent 3 weeks training, you will move onto our weekly shift patterns to support our customers when they need us.
You have the option of a 37\.5 or 40 hour per week contract with shift patterns that will depend on the client.
If this sounds like you, please apply to join our rapidly expanding team!
See what your future colleagues say: https://youtu.be/fM3\-\_4cqZdA?si\=JtQgVJNc2KGROvZf (opens in new window) (opens in new window)
*Diversity and inclusion**are very important to us at Orbit and we value diverse talent within our business. We want everyone to be themselves at work and encourage a culture that includes everyone. We are proud to announce that Encore Capital Group, which 'Wescot/Cabot/Orbit/DLC' is part of, is Great Place to Work\-Certified™ in Costa Rica, France, India, Portugal, the United Kingdom and the United States.*
*\*\*At Orbit we’re regulated by our clients \- as such, any successful candidates will have to undergo a basic credit check and criminal background check. Please note that we’re unable to proceed to interview stage if a CCJ, IVA or Bankruptcy appears on a credit file, or if you do not have full right to work in the UK*
Helping each and every customer to financial recovery
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At Orbit, we've helped create tailor\-made plans for thousands of people, taking their individual situation into account. We work with some of the UK's biggest utility companies. If you're finding it hard to keep up with your bills, Orbit can help. We pride ourselves in trying to understand what's going on in your world so we can find you the best solution.
Our Total Rewards Package for All Round Wellbeing
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We understand the importance of the balance between work and life, between fun and professionalism, and between being a corporation and being a community. That’s why we provide compensation structures and benefit plans tailored to each of our global hubs, and then enhance them with a wide range of programs that support your personal and professional growth. It’s our way of showing you that we recognize your value, understand what’s important to you, and want to reward your contributions.
- ### Holistic Wellness
- ### Healthcare
- ### Perks
- ### Career Path \& Development
- ### Awards \& Recognition
- ### Pay \& Bonuses
Our Values In Action
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At Cabot, we care about making a meaningful impact on our people, our customers, and our communities. We believe diversity in all its forms brings different thinking styles and perspectives. That builds our creativity and ability to find a better way. It also enables us to understand the different communities that make up our society. The more we understand, the easier it is to deliver the right outcomes for our customers.
Inclusive Workplace
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We are striving to be an inclusive and progressive organisation where everyone feels comfortable and enabled to be themselves at work. We value the diversity of thought that different backgrounds and cultures can bring as it makes us stronger. The more we understand each other, the easier it is to deliver the right outcomes for our consumers and to support each other. Prioritising inclusion and belonging improves collaboration and enhances people’s wellbeing; both of which are essential parts of supporting our colleagues, and in turn our business, to succeed.
Giving Back To Our Community
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We give back by volunteering, and charity work, trying to make a positive impact on the communities, where we live and work and we are proud to do so.
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