Customer Account Co-ordinator

Company Overview

Aero Fabrications Limited is a privately owned company established in 1983, located in the heart of Nottinghamshire. We specialize in manufacturing precision fabricated details and assemblies for the aerospace industry. Our commitment to quality, punctual delivery, and exceptional customer service has earned us a reputation as a trusted business partner worldwide.

JOB OVERVIEW:
We are looking for a proactive and detail\-oriented Customer Account Co\-Ordinator to join our dynamic team at our Watnall Manufacturing facility. This is a fast\-paced, customer\-focused role ideal for someone who thrives in a busy office environment. While previous experience in a customer service role is preferred, it is not essential as comprehensive training will be provided to the right candidate. The role requires strong organizational skills, the ability to manage multiple priorities, and a keen attention to detail. If you’re someone who enjoys problem\-solving and working collaboratively within a team, we would love to hear from you!

KEY RESPONSIBILITIES:

• Processing Customer Orders: Accurately process and enter customer purchase orders into our sales system, ensuring all necessary information is captured. This includes verifying product details, quantities, pricing, delivery schedules, and any special requirements.


• Sales Order Management: Maintain a comprehensive sales order database, ensuring that all orders are tracked through the full lifecycle—from initial order placement to delivery and invoicing. This includes managing order statuses, coordinating any changes or adjustments, and ensuring timely order fulfilment.


• Order Scheduling \& Coordination: Work closely with the production and logistics teams to schedule and prioritize customer orders. Ensure that delivery timelines are met by aligning customer needs with production capacity.


• Customer Communication: Serve as the primary point of contact for customers throughout the order process. Regularly update customers on order status, delivery schedules, and any potential issues. Address and resolve any concerns or issues that may arise to ensure customer satisfaction.


• Order Documentation \& Reporting: Maintain accurate and up\-to\-date order documentation, including delivery instructions, special requests, and customer correspondence. Generate and run reports in Redthorn and Excel to monitor order progress, track inventory, and identify potential bottlenecks in the sales order process.


• Liaising with Internal Teams: Collaborate with sales, production, and logistics teams to ensure that customer orders are processed and fulfilled in a timely and efficient manner. Communicate any changes or updates to all relevant stakeholders.


• Inventory Management Support: Assist with inventory management by updating stock levels, monitoring order requirements, and flagging any potential stock shortages or discrepancies.

• Strong IT Skills: Proficiency in Microsoft Excel, Word, and other office software. Experience with order processing systems or ERP software (such as Redthorn) is an advantage.


• Attention to Detail: A meticulous approach to data entry, order processing, and documentation to avoid errors and ensure accurate order fulfilment.


• Time Management: Ability to prioritize and manage multiple tasks in a fast\-paced environment while meeting deadlines and ensuring high levels of customer satisfaction.


• Communication Skills: Strong written and verbal communication skills to liaise effectively with customers and internal teams.


• Problem Solving: Proactive in identifying and resolving issues related to customer orders, delivery schedules, or internal coordination.


• Teamwork: Ability to work collaboratively within a team, contributing to team goals and supporting colleagues as needed.


• Reliability \& Punctuality: A dependable and punctual individual who takes responsibility for their role and delivers high\-quality results.


• Previous Administration Experience: Experience in a customer service role is advantageous, but not essential.


• Sales Order Experience: A background or understanding of sales order processing, inventory management, or customer service is preferred but not essential.

· Competitive hourly rate

· Flexible working arrangements

· Company pension scheme

· Supportive and experienced team environment

· Private health insurance (after 12 months of continuous employment)

· Holiday buy\-back scheme (after 24 months of continuous employment)

· Up to 4 weeks full sick pay (after 24 months of continuous employment)

Pay: £14\.00 per hour

Benefits:

• Flexitime


• Free parking


• On\-site parking


• Private medical insurance

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