Curtain Project Coordinator

Curtains Project Co\-ordinator

Location: Nottingham Department: Curtains Reporting to: Head of Curtains Division Position: Full\-time, Permanent Hours: 08:00 to 16:00

Purpose of the Role

Work closely with the workroom supervisor, to understand work requirements, be a team player in order to guide operatives in completing day to day duties, to include overseeing manufacture, quality control, packing, delivery, fitting requirements. Responsible for processing customer orders and projects from order entry through to despatch or installation. Work to ensure Right First Time delivery, accurate ERP management, effective communication, and support proactive issue resolution to maintain on\-time delivery (OTD) and strong commercial control.

Responsibilities

1\. Order Processing \& ERP Management

Order entry into the ERP system within required timeframes.

SKU creation for standard and bespoke products.

Maintain accurate and up\-to\-date order information within the ERP system.

Monitor daily open orders and ensure progress is maintained.

Manage repeat orders and fully bespoke orders requiring new SKUs.

Create RTs and raise tickets to Solutions and Installation teams where required.

Participate in weekly open\-order review meetings and raise relevant queries.

2\. Project Coordination

Oversee orders from entry through to despatch/installation.

Monitor project progress and escalate issues to the workshop supervisor and/or Head of Curtains Division.

Review WIP with Head of Curtains Division.

Support multi\-site and phased project rollouts.

3\. Managing Changes \& Problem Solving

Identify delays and work to minimise impact on delivery.

Support process for customer\-driven changes to live orders, including add\-ons, date changes, cancellations, specification updates and delivery amendments.

4\. Liaison With Internal Departments

Work closely with Curtains workshop, Head of Curtain Division, Solutions, Fitters, Transport, Accounts and HR.

Check PO dates, chase warehouse booking\-in, and ensure transport can book deliveries with customers.

Flag missing steps in the system and raise tickets to correct issues.

Support Workroom Supervisor with HR procedures within the Curtains Division.

5\. Supplier and Customer Communication

In conjunction with Head of Curtains, maintain Supplier relationships through regular communication.

Provide updates on delivery schedules and project status.

Communicate supplier delays.

Manage split deliveries as required.

Manage replacement products (RPs), remedial works and certification requests.

Confirm installation dates with clients and ensure alignment with production capacity.

6\. Commercial Responsibilities

Lead the team in perpetual stock takes and manage the annual stock take for the Curtains Division.

Monitor margin and support budget control with Head of Curtain Division.

Maintain customer\-specific price lists.

7\. Documentation \& Compliance

Ensure compliance with health and safety requirements along with the workroom supervisor.

Create RAMS where required.

Maintain accurate project documentation, including quotes, pricing, drawings, emails and SharePoint records.

Provide product certification and compliance documentation as needed.

Preferred Skills \& Competencies

Strong problem\-solving ability and initiative.

Ability to manage multiple projects and maintain OTD.

Excellent organisational and prioritisation skills.

Strong interpersonal and communication skills.

High attention to detail and ERP accuracy.

IT proficiency (Microsoft 365; SAGE X3 desirable).

Self\-motivated with strong team collaboration skills.

Pay: £24,420\.00\-£35,000\.00 per year

Work Location: In person

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