Commercial Hub Manager - (Lighting Industry)

Job Overview
We are seeking a highly organised and commercially driven Office Manager to oversee and implement new integrated operating procedures across internal sales, specification management, and lighting design teams, creating a new commercial hub to be central to the successful performance of a dynamic lighting business.

This role is essential to developing and ensuring seamless project flow from initial enquiry through to order.

Responsibilities

• Manage day\-to\-day office operations within a fast\-paced lighting environment


• Lead and support internal sales, lighting design, and lighting specification/design teams


• Optimise and deploy internal processes for quotations, project tracking, and order handling


• Ensure effective communication between departments between the hub and the rest of the organisation


• Produce regular performance and pipeline reports for senior management


• Oversee preparation of quotations for lighting schemes, including schedules and pricing


• Ensure fast, accurate responses to customer enquiries via phone and email (contractors, wholesalers, consultants). String verbal and written communication essential.


• Drive conversion of quotations into secured orders through proactive follow\-ups


• Maintain CRM/project tracking systems with up\-to\-date opportunity data


• Support external sales managers in securing project opportunities


• Monitor project pipelines and identify high\-value opportunities


• Manage and prioritise lighting design requests across the team


• Support design optimisation and value engineering where required


• Act as a key point of contact for technical queries and project support


• Ensure high levels of customer service across all touchpoints


• Assist in resolving project challenges, including product selection and alternatives


• Support client presentations, design reviews, and specification meetings


• Monitor KPIs such as:


• Quote conversion rate


• Project win rate


• Design turnaround time


• Order value and margin


• Support pricing strategies aligned with project and market conditions


• Identify opportunities to improve profitability and project success rates


• Assist with forecasting and pipeline planning

• Experience within the lighting industry or electrical/technical specification environment


• Strong understanding of:


• Lighting products (luminaires, controls, emergency lighting)


• Specification sales process


• Project\-based sales cycles


• Experience managing internal sales or design teams


• Familiarity with lighting design software (Dialux / Relux preferred)


• Strong organisational and communication skills


• Proficiency in CRM systems and Microsoft Office


• Ability to drive team cohesion and achieve buy\-in from team members

• Commercially aware with a strong focus on project conversion


• Detail\-oriented with the ability to manage multiple projects simultaneously


• Confident working with technical information and specifications


• Proactive, solutions\-driven, and customer\-focused


• Strong leadership and team coordination skills

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