Client Relationship Manager

Job summary

• Job title: Client Relationship Manager


• Basic Salary: £30,000


• OTE : £70,000 \- £80,000


• Working Hours: 40 per week


• Office based: Doncaster

At STARTrading, we believe trading is more than just a skill—it’s a powerful tool for transforming lives. Whether it’s gaining financial independence, creating new opportunities, or achieving personal goals, we help people take control of their future through trading.

We’re looking for a driven, high\-performing Client Relationship Manager to help accelerate growth during an exciting scale\-up phase. You’ll be a key player in converting warm leads into committed clients across our product suite \- from live events and coaching programs to high\-ticket mentorship offers.

Responsibilities

*Sales \& Client Conversion*

• Conduct high\-ticket sales consultations with qualified prospects.


• Understand each client's goals, challenges and motivations.


• Recommend the most appropriate programme or mentorship package.


• Confidently overcome objections while maintaining trust and rapport.


• Consistently achieve individual sales targets and KPIs.

*Relationship Management*

• Build genuine relationships with prospective and existing clients.


• Maintain regular communication throughout the client's journey.


• Act as the client's trusted point of contact for any queries or concerns.


• Create a high\-touch, personalised experience that exceeds expectations.

*Client Onboarding*

• Ensure smooth onboarding into mentorship programmes.


• Coordinate introductions to coaches and support teams where appropriate.


• Ensure clients understand how to access all resources and platforms.


• Follow up to ensure engagement and accountability during the early stages.

*Pipeline \& CRM Management*

• Maintain an organised sales pipeline.


• Keep CRM records accurate and up to date.


• Schedule follow\-ups and ensure no opportunities are missed.


• Create payment links, booking links and onboarding resources where required.


• Track client progress through the sales process and post\-sale journey.

*Customer Retention*

• Stay connected with clients after purchase.


• Identify opportunities for referrals, testimonials and future programmes.


• Ensure clients remain engaged and achieve positive outcomes.


• Escalate issues quickly where additional support is required.

*Collaboration*

• Work closely with Marketing to provide feedback on lead quality.


• Liaise with Operations to ensure a seamless client experience.


• Work alongside coaches and mentors to ensure client success.


• Contribute ideas to improve sales processes and customer experience.

Skills \& Qualifications

• Experience in phone/zoom based sales role


• Excellent interpersonal and relationship\-building skills.


• Strong organisational skills with excellent attention to detail.


• Calm and composed under pressure.


• Highly proactive with excellent time management.


• Confident using CRM systems and sales pipelines.


• Comfortable using technology including calendars, payment systems, booking software and online meeting platforms.


• Strong written and verbal communication skills.


• Ability to build trust quickly and communicate with empathy

Job Type: Full\-time

Pay: £30,000\.00 per year

Work Location: In person

This listing is from indeed. View original listing ↗