Client and Operations Coordinator

Are you an exceptional leader ready to build something meaningful from the ground up?

Prime Years Care Agency is a brand\-new, relationship\-led care and companionship provider on a mission to bring connection and joy back to everyday life. We are looking for a dynamic, resilient, and highly organised Client \& Operations Coordinator to become the true operational heart of our new Chesterfield office.

This isn't your standard administrative role. As our very first Operations Coordinator, you will have the unique opportunity to shape our office culture, build community networks, and establish the operational foundations of a growing care agency.

If you thrive under pressure, possess natural leadership skills, and want a role where no two days are ever the same, we want to hear from you.

Why Join Prime Years Care Agency?

We want our team to love coming to work. That’s why we offer a supportive, inclusive, and values\-led culture alongside fantastic perks:

• Your Birthday Off: An extra day of paid annual leave to celebrate your day.


• Paid Volunteering Day: A fully funded day out of the office to support a charity close to your heart.


• Wellbeing First: Access to a comprehensive Employee Assistance Programme (EAP) whenever you need support.


• Growth \& Celebration: Opportunities for fully funded professional training, regular 1\-2\-1 development sessions, and an invitation to our annual team celebration event.

Managing operations in a new care agency is fast\-paced and demands a high workload. You will be responsible for balancing multiple priorities and keeping the office running smoothly.

Key responsibilities include:

• Client Acquisition \& Relationship Management: Act as the first point of contact for new enquiries and referrals from clients, families, professionals and partner organisations. Work closely with the Registered Manager to respond promptly to enquiries, coordinate timely initial assessments and identify opportunities to provide support. Represent PYCA professionally and positively while proactively developing and expanding local referral networks with GPs, social services, community groups and other referral partners.


• Inspiring Leadership: Provide direct line management to Care Coordinators and Administrators. Lead daily operational handovers, conduct regular 1\-2\-1s and set performance objectives to support your team to succeed. Ensure staff consistently meet PYCA’s standards, values and ethos, while promoting professional development and maintaining a positive, inclusive and supportive working culture.


• Operational Control: Oversee and approve the master rota prepared by Care Coordinators, resolving complex scheduling issues and ensuring safe, consistent and continuous support for clients. Respond promptly to staffing issues, emergencies and service disruptions, ensuring appropriate action is taken. Maintain oversight of operational documentation and liaise with the Registered Manager regarding staffing capacity, service delivery and wider operational concerns.


• Training Compliance \& HR Monitoring: Monitor staff compliance records, including DBS renewals, right to work documentation, driving documentation and staff change forms, ensuring records remain accurate and up to date. Liaise closely with the Training \& Quality Officer to coordinate training and induction for new and existing staff, ensuring relevant staffing changes are communicated promptly. Arrange external training with approved providers as required.


• Growth \& Recruitment: Support the Registered Manager with candidate selection and interviewing, and coordinate the compliance and onboarding process for new Home Support Workers. Contribute to the development of PYCA’s workforce and support recruitment activity to ensure staffing capacity keeps pace with the growth of the service.

We are looking for a resilient professional who doesn't shy away from a heavy workload and can remain calm and focused when things get chaotic.

Essential Requirements:

• Proven experience in a management, supervisory, coordination, or operations role within a health or social care environment.


• Natural leadership capabilities with the ability to motivate and manage a small team.


• Outstanding organisation skills and the ability to handle high\-volume administrative tasks under pressure.


• Excellent verbal and written communication skills.


• A solid understanding knowledge of the Care Quality Commission (CQC) fundamental standards.


• A full UK driving licence (as this requires some community\-facing work).


• A valid Emergency First Aid at Work (EFAW) certificate and an Enhanced DBS check (or a willingness to obtain both swiftly).


• A warm, compassionate nature that aligns with our relationship\-led values.

• Understanding of loneliness, isolation and emotional wellbeing.


• Knowledge of adult safeguarding frameworks and UK GDPR.

If you have the drive to manage our operations and the leadership skills to guide our team, we would love to hear from you.

To Apply: Please apply with your CV and covering letter explaining why you are the perfect fit for this exciting new role.

*Prime Years Care Agency is an equal opportunities employer committed to creating an inclusive workplace in accordance with the Equality Act 2010\. All successful applications are subject to an Enhanced DBS check.*

Pay: £33,280\.00 per year

Benefits:

• Company events


• Company pension


• Health \& wellbeing programme


• On\-site parking

This listing is from Indeed. View original listing ↗