Client Account Manager

Client Account Manager

Location: Unit 2E, 4020 Middlemarch, Siskin Parkway East, Coventry, CV3 4SU

Reports to: Customer Success Manager

Company: Elemental Consulting Group

Core Hours: Monday – Thursday, 4 hours per day.

About Elemental:

At Elemental Consulting Group Limited, we’re more than a consultancy \- we’re trusted partners to our clients, delivering smart, strategic solutions that drive growth, transformation, and long\-term success. We work across diverse sectors, helping organisations navigate complexity with clarity, confidence, and creativity.

As a member of our team, you’ll be joining a company that values people as much as performance. We’re committed to fostering a collaborative, inclusive, and empowering environment where every team member has a voice and the opportunity to make a real impact.

Working at Elemental means:

• Challenging, meaningful work with forward\-thinking clients


• A supportive and agile team culture where your ideas matter


• Opportunities for growth through professional development and mentorship


• Flexibility and trust, because we believe great work doesn’t need micromanagement


• Recognition and reward for those who go above and beyond

If you’re passionate about client relationships, strategic thinking, and delivering measurable value, you’ll thrive here.

Full Job Description:

The role of a Client Account Manager is suited to an individual with a background in client\-focused roles, such as customer relationship management, business development, utility consultancy services, or data processing and analysis, who is passionate about supporting businesses in reducing energy consumption, cutting utility costs, and lowering their environmental impact.

This role is central to our client service delivery. You will be responsible for managing key client accounts, acting as the primary point of contact, and ensuring the effective validation, recording, and analysis of energy and carbon data. You will help clients meet compliance obligations and deliver against sustainability goals through a mix of technical insight, project coordination, and relationship management.

Requirements of the role:

The Client Account Manager will be responsible for overseeing client accounts, maintaining ongoing relationships, and ensuring the delivery of energy and carbon\-related services to a high standard. This role reports to a senior member of the team and carries responsibility for ensuring the quality and performance of client\-facing work.

The role will require an up to date understanding of energy and carbon developments and services including:

• Managing bill validation processes to ensure accuracy in energy invoicing and resolving discrepancies on behalf of clients


• Liaising with debt collection agencies and suppliers to support clients in resolving outstanding issues and maintaining account integrity


• Maintaining regular communication with clients to understand their needs, provide updates, and build long\-term, trust\-based relationships


• Assistance with internal and external engagement to support objectives

You will also be expected to plan, coordinate, monitor, and implement multiple work\-streams and projects. Strong communication skills \- both written and verbal \- are essential, as is the ability to manage client expectations, handle sensitive data, and use technical systems and software with confidence.

Key Responsibilities:

The duties of this role include the following, depending on your experience. Where required, training and development support will be provided:

• Processing and validating client invoices, generating regular reports


• Reformatting client data files and importing them accurately into internal systems or specialist software platforms


• Maintaining accurate client records and securely handling confidential data


• Liaising with clients to ensure a positive relationship and obtain required data


• Liaising with energy suppliers and third parties regarding billing queries


• Collecting, analysing, and interpreting data; supporting emissions monitoring and reporting


• Producing high\-quality technical reports to support project delivery


• Reviewing and providing quality assurance for team outputs before submission to clients


• Mentoring and supporting the development of junior team members


• Developing and maintaining strong, long\-term relationships with clients


• Attending client meetings and managing communications via phone, email, or post


• And all other duties associated within this role that may not be listed

What We’re Looking For:

• Strong understanding of energy and carbon data


• Experience in client account management within energy, sustainability, or utilities


• Ability to communicate information clearly and concisely


• Excellent organisational, numerical, and communication skills


• Confident in using MS Office (Intermediate to Advanced level)


• Motivated, deadline\-driven, and able to manage multiple priorities


• Analytical mindset with the ability to identify patterns and trends


• High attention to detail and commitment to delivering quality work


• Commercial awareness and ability to identify opportunities for cross\-selling services


• Collaborative team player

Desirable:

• Qualification in maths and English, business studies, and/or energy carbon accounting


• Previous experience delivering reports and presenting to senior stakeholders


• Ability to act with impartial judgement, discretion, and professionalism

Who would suit this role?

This is an excellent opportunity for someone looking to gain a foothold in the energy and sustainability sector and grow their career by working with a diverse range of clients and industries. It’s particularly well\-suited for candidates who are eager to build their knowledge and, over time, transition into a more technical or consultancy\-focused role.

We are looking for a confident individual who can manage key supplier relationships, with the opportunity over time to improve working processes and build strong relationships with dedicated points of contact.

If you're ready to move into a role where you can make a meaningful impact — both for your clients and the planet — this could be the perfect next step. We welcome applicants from all levels of experience.

Why Join Elemental?

At Elemental Consulting Group Limited, we believe in rewarding talent and supporting growth. As a growing company, we offer the chance to be part of an exciting journey — where your ideas are heard, your impact is visible, and your career can grow alongside the business.

When you join our team, you’ll enjoy a competitive package and a work environment designed to help you thrive, including:

• Competitive salary aligned with your experience and contribution


• Ongoing training and development to support your professional journey


• A company laptop to keep you connected and productive


• Pro\-rata’d paid holiday, plus all UK bank holidays


• Company pension scheme to help you plan for the future


• Clear opportunities for growth, with the chance to take on new challenges and build your skill set

If you're looking for a role where your work makes a difference, your ideas are valued, and your career can truly progress, we’d love to hear from you.

Join us in shaping smarter solutions \- and a smarter future.

How to Apply

Send your CV and a cover letter explaining why you’d be a great fit for the role to georgia@elemental.org.uk.

Take the first step in your sustainability career with Elemental – we’re excited to hear from you!

Pay: From £14\.00 per hour

Benefits:

• Casual dress


• Company events


• Company pension


• Free parking


• On\-site parking


• Sick pay

Ability to commute/relocate:

• Coventry CV3 4SU: reliably commute or plan to relocate before starting work (required)

Work authorisation:

• United Kingdom (required)

Work Location: In person

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