Client Account Manager

Recognised as one of the world’s original and most established fintech organisations, Fexco employs over 2,300 people across its suite of companies headquartered in Killorglin, Co. Kerry.

The UK Retail Foreign Exchange Division operates as one of the UK’s largest independent foreign exchange providers. We are driven by a spirit of innovation and focus on customer experience in the provision of travel money, supported by our committed and passionate teams in No1 Currency, CEC and Sainsbury's Travel money stores across the UK.

We are looking for 2 Client Account Managers (CAM) to join us.
1 is on a full\-time, permanent basis, and the 2nd is a full time maternity cover for 1 year.

These roles are based in our Edinburgh office Monday to Wednesday, with the opportunity to work from home the other 2 days per week. The Client Account Manager is expected to work 5 days across the full week (Monday to Sunday).

Salary for this role is up to £30,250

Job Purpose

We’re looking for a Client Account Manager to be the go\-to contact for our company\-owned stores and a portfolio of agents who offer foreign exchange through our agency model. You’ll make sure they get the right currency at the right time, resolve issues quickly, and help them grow their FX business. It’s a role that blends relationship management, problem\-solving, and operational know\-how to keep our network running smoothly and profitably.

Main Responsibilities

Relationship Management

• Be the first point of contact for your portfolio of stores and agents, building strong relationships and ensuring they get the help they need quickly.


• Support new clients through onboarding, making sure they have everything in place to start trading successfully.


• Maintain regular contact with clients and stores to understand their needs, answer questions, and offer guidance to help them succeed.

• Manage currency orders and stock for your portfolio, making sure everything is accurate, on time, and within agreed limits.


• Monitor client deposit levels and manage exposure in line with agreed parameters.


• Resolve operational or delivery issues by working closely with suppliers and internal teams.


• Keep marketing materials up to date and ensure they’re used effectively to support sales.


• Handle card payment and direct debit processes as needed.

• Help clients and stores grow their FX sales by sharing advice, insights, and regular performance updates.


• Take part in monthly client reviews and follow up on agreed actions.


• Identify opportunities for marketing activities or process improvements that will benefit your clients.

Essential

• Strong communication skills, with confidence handling client queries by phone and email.


• Good with numbers and accurate in handling transactions, pricing, or stock control.


• Comfortable using Microsoft Outlook, Excel, and Word to an intermediate level.

• Experience in foreign exchange or travel money retail.


• Basic understanding of credit control.


• Experience in account management.


• Builds strong relationships with both customers and colleagues, earning trust and fostering collaboration.


• Maintains high levels of accuracy and attention to detail while managing competing priorities in a fast\-paced environment.


• Identifies problems, understands the root cause, and delivers timely, practical solutions.


• Adapts well to changes in workload, processes, or systems, staying resilient under pressure.


• Proactively reviews and suggests improvements to processes and ways of working.


• Works reliably and collaboratively as part of a team, contributing to a positive and productive work environment.

At Fexco, we don’t just offer a job, we offer the chance to play a key role in supporting the success of our stores and agent network across the UK. As a Client Account Manager, you’ll be at the heart of our foreign exchange operations, building strong relationships, solving problems, and helping our partners grow their sales.

You’ll join a supportive, collaborative team that values efficiency, accuracy, and great communication. No two days are the same \- one moment you’ll be arranging currency orders, the next you’ll be helping a new partner get up and running or resolving an urgent delivery issue.

We offer a competitive salary, annual performance bonus, life assurance, pension scheme, and access to our employee discount programme. You’ll also benefit from a Bupa Healthcare Cash Plan, 24/7 Employee Assistance Programme, wellbeing webinars, and flu vaccine vouchers.

Your professional growth matters to us so you’ll have access to LinkedIn Learning, in\-house training, and mentoring. And you’ll be part of a company that values connection, recognition, and social impact, with regular employee events, team rewards, and sustainability initiatives.

If this sounds like you, click apply to complete your application.

Fexco is an equal opportunities employer and is proud to foster a work environment where our people are supported and encouraged to be themselves. We welcome applicants of all backgrounds and sections of society and each application is given fair consideration.

Pay: £30,250\.00 per year

Work Location: Hybrid remote in Edinburgh EH2 2DX

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