Clerical Officer - Ward, UPMC Sports Surgery Clinic

Clerical Officer \- Ward, UPMC Sports Surgery Clinic

Location: Sports Surgery Clinic

Job type: Permanent \- 37\.5 hours

Overview of role:

The Sports Surgery Clinic inpatient ward is looking to recruit an enthusiastic clerical officer to join our team.

Primary Duties and Responsibilities:

• Support the implementation of the paperless Hospital Information System (HIS).


• Drive quality and ensure it is compliant to relevant standards


• Maintain an awareness of the privacy of patients in relation to all activities.


• Create a culture of accountability openness to change; respect for the individual and Teamwork that supports the achievement of our goals.


• Create and promote healthy working relationships.


• Demonstrate behaviour consistent with the values of the clinic.


• Actively participate in the Clinic’s accreditation programme and the ethos of continuous quality improvement and implement and maintain procedures in the department.


• Contribute to the development of an organizational culture which is conducive to the establishment and maintenance of good staff morale.


• Ensure incidents, near misses, involving patients and staff are documented and reported in accordance with


• Clinic’s procedures and guidelines.


• Setting and monitoring standards.


• Contribute to the development of an organisational culture which is conducive to the establishment and maintenance of good staff moral.


• Have a flexible attitude.


• Liaise with admissions re: time changes, and email details of patients who needs pre\-op bloods and other investigations and any other issues as directed by the CNM 1/2


• Bed Management, Daily allocation of patient beds and Discharge or transfer of patients to other rooms as required on a day to day basis, and as instructed by the CNM 1/2\.


• Update bed management on HIS for Inpatient Wards as required in timely manner.


• Answer all calls from Patients Family, recovery and Theatres and refer them to relevant nursing team looking after the patient.


• Answer all phone calls and document any enquiries into the phone query book and ensure the doctor/nurse is informed in order to follow up.


• Advise theatre staff of any changes to theatre list re additional cases, cancellations etc. in consultation with CNM 1/2\.


• Checking of charts before sending to Medical Records and ensuring that they are properly filed.


• Filing and labelling all Inpatient ward documents before they are dispatched for filing and scanning to IMSCAN.


• Retrieve medical charts from Medical Records in the absence of Medical Records Staff or when requested by Nursing Team.


• Email Prescriptions to Pharmacy \& GP Practices as required.


• Book Wound Review Appointments \& liaise with Wound Clinic.


• Sending patient allocation emails daily to relevant departments.


• Update boards in Inpatient Wards daily, in a timely manner.


• Printing Theatre list daily for In Patient Wards.


• Keep the Inpatient Ward front desk and surrounding, inclusive of communication board tidy.


• Order all stationary for Inpatient Ward when required.


• Restock all Inpatient Ward paperwork including doctors’ books, drug Kardex, fluid balance charts etc.


• Carry out administration/clerical duties as required by CNM 1/2\.


• Courteous with patients, patient’s relatives and visitors at all times.


• Manage conflict to effective resolution.


• Effective communication with all personnel contributing to patient care within the clinic.


• Liaise effectively with all members of the multi\-disciplinary team to ensure that care delivery is patient focused and of the highest standard.


• Demonstrate initiative and be receptive to new ideas and development.


• Display qualities of leadership, good communication and behaviour with all users of service and other service providers.

Qualifications:

• The successful candidate must be educated to Leaving Certificate Standard.

• At least 2 years previous clerical experience


• Previous experience of working within an acute/clinical setting.


• Self\-directed and an ability to work independently.


• Self starter with initiative and drive and ability to think creatively and laterally and identify and negotiate opportunities.


• Diplomatic and tactful with the ability to build and maintain relationships.


• A team player with an open and flexible attitude.


• Excellent communication skills – written and verbal.


• Computer literate including use of relationship databases, MS suite.


• Flexibility to work in an ever\-changing environment.


• Be able to identify potential difficulties and formulate solutions


• Be of good character

This job description is intended to be an outline of the areas of responsibility. As UPMC and the post holder develop, this job description may be subject to review in light of the changing needs of the business.

Equal Opportunity Statement and Benefits

UPMC is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

At UPMC we provide a total rewards program that is not only market competitive, but fair and provides growth opportunities for all our colleagues.

Performance and Recognition – Rewards for performance that supports the goals and mission of UPMC through our annual ACES programme

Development and Career Opportunities – Opportunities for each employee to reach their career goals through continued learning and/or advancement.

About UPMC

UPMC is a renowned multinational academic medical centre committed to delivering people\-focused care that’s close to home. Headquartered in Pittsburgh and affiliated with the University of Pittsburgh Schools of the Health Sciences, UPMC shapes the future of health through clinical and technological innovation, research and education. UPMC expands its expertise globally, bringing world\-class care across continents through its UPMC International division — an owned and operated network of hospitals and ambulatory care centres in Italy, Ireland and Croatia. UPMC International brings new access to the signature specialty services of UPMC Hillman Cancer Centre, UPMC Sports Medicine and others to more people in more places around the world.

In Ireland UPMC has provided high\-quality healthcare in the South East since 2006\. UPMC’s operations in Ireland now include UPMC Whitfield Hospital in Waterford, UPMC Sports Surgery Clinic in Dublin, UPMC Kildare Hospital in Clane, and UPMC Aut Even Hospital in Kilkenny. Outpatient care is available at the UPMC Carlow Outreach Centre, UPMC Hillman Cancer Centre radiotherapy locations in Waterford and Cork, UPMC The 4th Practice in Mallow, and across UPMC Sports Medicine Clinics in Dublin, Waterford, Limerick, Tipperary, Cork, and Mayo. UPMC has also established a nationwide Concussion Network. UPMC's Global Technology Operation Centre is based in Kilkenny.

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