Clerical Officer - GP Liaison - UPMC Sports Surgery, Dublin
Clerical Officer \- GP Liaison \- UPMC Sports Surgery Clinic, Dublin
Location: UPMC, Sports Surgery Clinic
Job type: Permanent \- 37\.5 hours
Overview of role:
We are currently recruiting for a Clerical Officer to work in our GP Liaison department. This is a key role for building and maintaining relationships with GP practices.
Primary Duties and Responsibilities:
- To answer calls from dedicated GP line and be the first point of contact for GPs
- To interact with GPs and their staff to organise appointments for their patients within an agreed time scale
- Respond to any concerns from GPs and their practices
- To build up relationships with new GP practices and strengthen and cultivate current relationships
- To promote the use of the GP line
- To take calls from main reception from patients/ doctors enquiring regarding a referral to consultant/speciality
- To take calls from GPs who are unable to make contact with consultants secretaries
- To maintain records and statistics on those using the GP line giving monthly feedback
- To assist in the GP events
- Works closely with Business Development to maximise attendance at GP events and conferences.
- The post holder must have previous healthcare experience
- Ability to prioritise and manage multiple tasks in a changing environment.
- Excellent communication skills
- Excellent team working skills
- Ability to work well under pressure
- Excellent IT skills, experience in using MS Word, Excel, Powerpoint, Email etc.
Equal Opportunity Statement and Benefits
UPMC is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
At UPMC we provide a total rewards program that is not only market competitive, but fair and provides growth opportunities for all our colleagues.
Performance and Recognition – Rewards for performance that supports the goals and mission of UPMC through our annual ACES programme.
Development and Career Opportunities – Opportunities for each employee to reach their career goals through continued learning and/or advancement.
About UPMC
UPMC is a renowned multinational academic medical centre committed to delivering people\-focused care that’s close to home. Headquartered in Pittsburgh and affiliated with the University of Pittsburgh Schools of the Health Sciences, UPMC shapes the future of health through clinical and technological innovation, research and education. UPMC expands its expertise globally, bringing world\-class care across continents through its UPMC International division — an owned and operated network of hospitals and ambulatory care centres in Italy, Ireland and Croatia. UPMC International brings new access to the signature specialty services of UPMC Hillman Cancer Centre, UPMC Sports Medicine and others to more people in more places around the world.
In Ireland UPMC has provided high\-quality healthcare in the South East since 2006\. UPMC’s operations in Ireland now include UPMC Whitfield Hospital in Waterford, UPMC Sports Surgery Clinic in Dublin, UPMC Kildare Hospital in Clane, and UPMC Aut Even Hospital in Kilkenny. Outpatient care is available at the UPMC Carlow Outreach Centre, UPMC Hillman Cancer Centre radiotherapy locations in Waterford and Cork, UPMC The 4th Practice in Mallow, and across UPMC Sports Medicine Clinics in Dublin, Waterford, Limerick, Tipperary, Cork, and Mayo. UPMC has also established a nationwide Concussion Network. UPMC's Global Technology Operation Centre is based in Kilkenny.
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