Cellar Services Coordinator

Based in the Herefordshire village of Much Marcle, Westons Cider is an independent cider\-making Company, making premium award\-winning ciders since 1880\.

A fantastic opportunity has arisen within our Customer Support Team for a Cellar Services Coordinator.

As Cellar Services Coordinator. you will be supporting the Cellar Service \& Customer Support team. Working with \& alongside the Westons On Trade team \& customers, providing advice \& allocating engineers to enable them to serve Westons Cider at the best possible quality.

Main Role and Responsibilities include:

• Management of draught installations and/or breakdowns \- job processing and contractor request for work (RFW), ensuring timely and accurate processing of ‘jobs’ to be forwarded to our contracted engineers.


• Monitor the planned in dates of posted jobs and ensure these are completed in a timely manner, follow up where required.


• Process contract invoices and line charges including releasing any accruals back into the business.


• Process POS requests for Glassware, badges, pump clips as required.


• Develop open lines of communication between the customer, contractors, and the commercial team.


• Create accurate and up to date cellar card contact information including the required lead brewer and route\-to\-market status.


• Access all Punch, Enterprise, T\&J job portals to update information accordingly.


• Gather quotes from TVS and competitors for Equipment.


• Ensure all equipment in booked in and out of stock accordingly, supporting Stock control with contractor stock audits.


• Any other ad\-hoc tasks required to support colleagues within Cellar Services and the wider Customer Support Team.

The successful candidate will demonstrate the following skills/experience:

• Excellent customer service skills


• Strong interpersonal skills


• Excellent communication skills both written and verbal


• Ability to work under pressure and to tight deadlines.


• Excellent time management and prioritisation skills.


• Competent in using Microsoft Office packages.

If you like the sound of what you’re hearing, join our team where *People, Pride, Passion, and Expertise* matter!

Benefits include:

• Company Pension


• Private Medical Insurance


• Corporate Healthcare Cash Plan


• Share Scheme


• Life Assurance


• Free on\-site parking with discounted EV chargers


• Employee discount across our Visitor Centre Shop and Scrumpy House Restaurant


• On\-site gym


• Cycle to work scheme


• Additional holiday purchase scheme available

Job Types: Full\-time, Permanent

Benefits:

• Company pension


• Employee discount


• Life insurance


• On\-site gym


• On\-site parking


• Private medical insurance

Work Location: In person

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