Care Quality Manager

Job Summary

Wyndley Grange is a 64\-bed, CQC Good\-rated nursing home in Sutton Coldfield, operated by Homecroft Care Group. We are recruiting a Care Quality Manager to take direct operational responsibility for HR delivery, workforce planning, rota, training compliance and support services management across the home. The post acts as operational deputy to the Deputy Manager.

You will need at least 3 years' senior care management or operational management experience in a nursing home or regulated adult social care setting, with solid hands\-on HR and workforce experience. A Level 3 qualification in a relevant discipline is the minimum entry point, or equivalent demonstrable experience in a senior operational role. Level 5 Diploma in Leadership

for Health and Social Care is desirable; we will support the right candidate to work toward it.

Sound knowledge of CQC regulations, current employment law and safer recruitment requirements is essential. Clinical governance sits with the Deputy Manager (Clinical Governance); this is an operational and people management role.

You will have direct line management of the Administrator, Lead Maintenance and Lead, Activities Co\-ordinator, with deputising responsibility across other support services leads.

Operational governance responsibilities include compliance checks, environmental walkrounds,

COSHH oversight, fire safety, equipment maintenance schedules and CQC inspection preparation.

This is an non\-clinical and people management role; it does not carry clinical authority.

What we need

Essential

• Minimum 3 years' experience in a senior care management or operational management role in a nursing home or regulated adult social care setting


• Proven experience of rota management and workforce planning across multiple departments


• Hands\-on HR administration experience: end\-to\-end recruitment, personnel file management, absence monitoring, return\-to\-work interviews and first\-line employee relations


• Experience conducting staff supervisions and appraisals


• Experience deputising for a Registered Manager or equivalent senior manager


• Level 3 qualification in Health and Social Care, Business Administration, Leadership or a related discipline; or equivalent demonstrable experience in a senior operational management role


• Sound knowledge of CQC regulations and the Health and Social Care Act 2008


• Working knowledge of current UK employment legislation: Equality Act 2010, Employment Rights Act 1996, Data Protection Act 2018 and ACAS Codes of Practice


• Health and safety competence including COSHH, fire safety, manual handling and environmental risk assessment

• Level 5 Diploma in Leadership for Health and Social Care or equivalent; or willingness to work toward it (we will support the right candidate)


• CIPD Level 3 or above, or specialist training in employment law or HR practice


• Experience managing or contributing to a CQC inspection


• Experience leading formal disciplinary, grievance or capability proceedings


• Moving and Handling Train the Trainer qualification (support to attain is available)


• Knowledge of DoLS and the Mental Capacity Act 2005

Benefits:

• Company pension


• Cycle to work scheme


• Discounted or free food


• Free parking


• On\-site parking

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