Business Manager - Head of Operations
General Information
Salary
£37,238 \- £44,520
Working Pattern
Full Time
Vacancy Approach
External
Location
Birkenhead, Carlisle, Chester, Liverpool, Preston, Warrington
Region
North West
Closing Date
17\-Jun\-2026
Business Unit
NPS North West Headquarters (2021\)
Post Type
Permanent
Civil Service Grade
Other
Number of jobs available
1
Reserve List
12 Months
Job ID
16794
Descriptions \& requirements
Job description
Overview of the job
The Business Manager will operate across multiple functional areas of the business. The job holder provides support to the senior team within their functional business area to assist in the successful service delivery, including making recommendations regarding operational and administrative requirements.
The jobholder will act as an interface between the senior leadership team and teams across the function and internal and external stakeholders on a range of issues.
This is a non\-operational post although the job holder is required to develop an understanding of Probation Service policies and procedures at a regional and national level as well as an understanding of wider Civil Service policies and procedures as relevant.
The jobholder will report directly to the Head or Deputy Head of the functional area and have line management responsibilities for the Diary Manager, Senior Administrative Officers and Case Administrators within their designated functional area. Summary
The purpose of the role is to provide support to the senior leadership team in the business function. The jobholder will ensure that performance across the function is monitored, that issues are highlighted and opportunities to improve efficiency and effectiveness are proactively pursued.
The job holder will communicate effectively to ensure that the senior leadership team, and others as appropriate, are informed of priority matters and are provided with advice to help them to operate effectively.
The job holder acts as a single point of contact within the function for a number of areas, Information Assurance, Business Continuity, and Workforce Planning, with lead responsibility for a portfolio of key areas, such as implementation of new procedures. The role holder will provide advice, support and signposting to managers and staff across teams in the function and region.
The jobholder will ensure effective management of the estate portfolio within their remit, ensuring that their business area complies with health, safety and fire regulations and escalating to their head of functional area w appropriate. The job holder is also responsible for maintaining a suite of risk assessments and ensuring staff understand their personal responsibilities for Health and Safety.
The role holder will have financial responsibilities including budget monitoring, procurement, and authorizing expenditure. They will be required to understand and comply with HMPPS and Civil Service financial policies.
The job holder will also build relationships and liaise with a range of internal and external stakeholders to support partnership working and effective service delivery. Responsibilities, Activities \& Duties
The job holder will be required to carry out the following responsibilities, activities, and duties:
1\. Directly line manage, and provide secondary line management, for staff to support good practice and personal development through effective supervision, coaching and facilitation of progression processes.
2\. Monitor and deliver procedures relating to human resources, equalities and inclusion, staff performance management, and learning and development.
3\. Oversee and maintain robust administrative processes to gather, monitor and synthesise business performance data to support staff development and service improvement, and support preparation for audits and inspections.
4\. Maintain knowledge of, and assist with the review and improvement, of a range of organisational policies and local procedures, providing advice, guidance, and support to staff.
5\. Ad to financial compliance policies with financial responsibilities to include monitoring the function’s budgets, supporting financial planning activities, coordinating resource procurement, and authorization of some expenditures.
6\. Complete the workforce planning tool and provide accurate information to support decision\-making by senior leaders with regards to resource and workforce management, and involvement with regional recruitment activities.
7\. Build effective relationships with teams across the business, external stakeholders and partner agencies as a Probation Service Representative, including planning and coordinating engagement events as required.
8\. Manage facilities portfolio for designated area, complete all required health and safety risk assessments, and maintain appropriate systems for reporting and escalating issues, ensuring compliance with health, safety and fire policies and regulations, and security requirements.
9\. Respond to changing business needs, queries and requests, completing ad\-hoc tasks as appropriate to meet deadlines and support service delivery.
10\. Lead the development of pilot initiatives, undertake specific tasks, and hold specific areas of responsibility as determined by the Head of Operational Function, supporting the senior leadership team with emerging business issues.
The duties/responsibilities listed above describe the post as it is at present and is not intended to be exhaustive. The job holder is expected to accept reasonable alterations and additional tasks of a similar level that may be necessary. Significant adjustments may require re\-examination under the Job Evaluation Scheme and shall be discussed in the first instance with the job holder.
An ability to fulfil all spoken aspects of the role with confidence through the medium of English or (w specified in Wales) Welsh.
Behaviours
- Leadership
- Working Together
- Making Effective Decisions
- Developing Self and Others
- Delivering at Pace
Essential* Demonstrate experience of managing workload of senior level executives and extensive stakeholder engagement. Demonstrate experience in using Microsoft Office programmes to present information and data and reviewing outputs for quality.
- Demonstrate experience of effectively managing financial or other resources.
Essential
NVQ Level 4 in Business Administration or equivalent in a relevant subject (or appropriate practical experience)
Sufficient ability in Microsoft Word, Excel, Outlook, and PowerPoint
Additional Information
Base flexible within the NW Region, however t will be regular travel required throughout the region.
This Business Manager post provides essential support to the Head of Operations primarily monitoring, analysing and making recommendations in relation to the Region’s performance.
Key responsibilities include (but not limited to):
- Ensuring operational and management information systems are in place to monitor and report on performance by locality and the region. This involves identifying operational, resource, or organisational issues that may impact performance.
- Analysing business information to determine its relevance and benefits and compiling comprehensive information reports for the Head of Operations and other senior managers.
- Identifying national priorities and supporting the Head of Operations in responding to emergent issues.
- Promoting a culture of innovation and continuous improvement by undertaking reviews and making necessary recommendations.
- Collaborating with other Business Managers across the Region to share best practices and maximise business improvements.
Working Arrangements \& Further Information
The MoJ offers Hybrid Working arrangements w business need allows. This is an informal, non\-contractual form of flexible working that blends working from your base location, different MoJ sites and / or from home (please be aware that this role can only be worked in the UK and not overseas). Some roles will not be suitable for Hybrid Working. Similarly, Hybrid Working will not suit everyone’s circumstances. Arrangements will be discussed and agreed with the successful candidate(s) and subject to regular review.
For nationally advertised roles, the successful candidate(s) will be appointed to a MoJ office location, which may include their nearest Justice Collaboration Centre or Justice Satellite Office. This will be discussed and agreed on the completion of pre\-employment checks.
Some of MoJ’s terms and conditions of service are changing as part of Civil Service reform. The changes will apply to staff joining MoJ who are new to the Civil Service. Staff joining MoJ from other civil service employers will transfer onto the new MoJ terms if they are already on 'modernised' terms in their current post or onto 'unmodernised' MoJ terms if they are on 'unmodernised' terms at their current post. Details will be available if an offer is made.
Standard full time working hours are 37 hours per week excluding breaks which are unpaid. HMPPS welcomes part\-time, flexible and job\-sharing working patterns, w they meet the demands of the role and business needs. All applications for part\-time, flexible and job\-sharing working patterns will be considered in accordance with the HMPPS’ Flexible Working policy.
Benefits
The MoJ offers a range of benefits:
Annual Leave
Annual leave is 25 days on appointment and will increase to 30 days after five years’ service, plus public holidays. Leave for part\-time and job share posts will be calculated on a pro\-rata basis
Pension
The National Probatio
This listing is from indeed. View original listing ↗