Business Analyst, Global Growth Process Optimisation

Whether you’re starting out or stepping up, you’ll find support, purpose and the chance to grow through every challenge at IHG Hotels \& Resorts.

We’re seeking a Business Analyst, Global Growth Process Optimisation to join our Global Finance team in Windsor, UK (preferred), with Atlanta US also considered.

This role supports a high\-profile transformation programme linked to IHG’s 2026 strategy, engaging with stakeholders across the business to understand, document and challenge current processes before they are translated into future\-state capabilities.

It is a highly stakeholder\-led role, focused on translating business needs into clear requirements for Product \& Technology partners, while also supporting adoption and embedding new ways of working back into the organisation.

Key responsibilities

• Engaging business stakeholders to understand current processes, pain points and requirements


• Documenting and challenging existing business processes to support transformation


• Translating business requirements into capabilities for Product \& Technology partners


• Leading meetings and discussions confidently across a range of stakeholder groups


• Working across global teams and regions to gather insight and align requirements


• Articulating business needs clearly so technical teams can build effective solutions


• Supporting the transformation of systems and platforms through structured analysis


• Contributing to embedding new ways of working and supporting adoption/change management


• Building strong relationships with stakeholders across multiple levels of the organisation


• Helping surface and bring to life business processes that are often deeply embedded in functions

This role has a significant impact on a high\-visibility transformation programme and will play an important part in shaping how business processes are defined, improved and embedded across the organisation.

What we’re looking for

• Established experience as a Business Analyst in a complex organisational environment


• Strong critical thinking and a process\-driven mindset


• Confidence leading meetings and facilitating discussions with stakeholders


• Ability to engage and influence stakeholders across multiple levels of the organisation


• Strong communication skills with the ability to articulate and document business processes clearly


• Experience translating business priorities into structured requirements and capabilities


• Comfort working across global teams or functions


• Thought leadership and a proactive approach to surfacing and improving ways of working


• Some project management capability would be beneficial, but strong business analysis skills are key


• No specific educational background or accreditation is required

What we offer

We provide a wide range of benefits designed to help you live your best work life. Including:

• Travel benefits that include discounted room rates and food \& beverage


• Recharge Days


• Volunteering Days

At IHG Hotels \& Resorts, we work together to deliver True Hospitality for Good on a global scale. With corporate offices and over 6,000 hotel destinations worldwide, a career at IHG is the perfect way to broaden your horizons. You’ll experience our unique culture and brilliant colleagues who will support and inspire you. With a host of corporate opportunities to choose from, wherever you are on your career journey, and whatever you want to achieve there’s Room for You at IHG.

Over recent years, we’ve transformed our company. We have bold ambitions to drive performance and maintain our relentless focus on growth in order to be the hotel company of choice that guests \& owners love.

We are a hospitality business at our core and value connections and being together helps us foster a unique sense of belonging that also supports productivity. That’s why here at IHG, we give our colleagues flexibility and balance – working in a hybrid way, blending office and remote working collectively. We recognise that every role is different, that’s why leaders work with teams to determine how and when they collaborate.

We provide a wide range of benefits designed to help you live your best work life. These include impressive room discounts across our many properties, recharge days and volunteering days throughout the year. Through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace. We offer a unique and inclusive culture, where there is always Room for You to belong, grow and make a difference.

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels \& Resorts provides equal employment opportunities to applicants and employees without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other category protected by applicable laws. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

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