Bank Worker - Somerset
Location: Shifts may be available to accept in Bridgwater, Wells and/or Frome
Salary: £14\.08 per hour (£21\.12 on bank holidays)
Contract: Bank Agreement
Hours: Ad hoc shift work is advertised \- usually from 17:30pm to 11:30pm
Closing Date: Sunday 4th October 2026
The Vacancy
Second Step is a leading mental health charity in the South West offering support and hope to thousands of people experiencing mental health challenges.
Working together with the NHS and local authorities, we offer practical help and emotional support tailored to each individual and their recovery. Our goal is to inspire hope and change for everybody we work with.
We are looking to expand our team of Bank Workers to support our mental health services in Somerset \- in particular our Crisis Safe Space in Bridgwater, Wells and Frome.
Bank Workers have the freedom to pick up ad hoc shifts at the times which interest them. This role will particularly suit applicants who are looking for flexibility and are interested in varying shift patterns to supplement an existing income.
Shifts at our Crisis Safe Space are 5:30pm\-11pm. These may be advertised on weekdays or weekends at our sites in Bridgwater, Frome, and/or Wells.
This service is for individuals in Somerset who need immediate and short\-term crisis prevention and do not require more intensive care from either an emergency or inpatient service. We deliver this service via in\-person or telephone\-based 1\-1 appointments. You can read more about this service here: Crisis Safe Space
Internal opportunities for Fixed\-Term employment contracts may also arise. These involve a fixed number of hours with a service for a set period. Some Bank Workers also take interest in permanent employment with us after working on our Bank – and have access to our internal adverts.
About You:
You will need to:
- Have some significant experience supporting people who are experiencing mental health crisis and/or distress. This could include paid work, volunteering or responsibilities outside of work.
- Have compassion, empathy and passion for supporting others.
- Be a good communicator and have strong active listening skills.
- Be good at building trust with the people you work with.
- Be IT\-literate and able to record information on a computer system.
- Have confidence working independently and as part of a small team.
- Be willing to learn and develop your skills over time.
This role offers a unique and flexible opportunity to gain experience working across mental health services in Second Step.
We offer internal training and eLearning, service inductions, regular meetings with the bank coordinator and access to our externally provided “Employee Assistance Programme”.
Attendence to our mandatory training is paid at a rate of £13\.45 per hour.
There are also opportunities for further career development such as access to internal job adverts.
Whether you are at the start of your career in the health and social care sector \- or are simply looking to pick up shifts alongside another job, this is a great opportunity to build experience, knowledge and skills while working with great teams to support our services and those using them.
Hours:
You will be able to accept bank shifts with us on an ad hoc basis via an app.
The hours advertised will vary depending on our services’ needs.
Second Step is unable to guarantee a certain number of hours of Bank work.
There is no minimum number of hours. But we do ask our Bank Workers to pick up work with us at least every 3 months.
Location:
- Our Crisis Safe Space has sites in central Bridgwater, Frome and Wells.
- We also have services in Yeovil, Weston\-super\-Mare, Bath and Swindon. Bank work at these locations could also be advertised.
Closing date: Sunday 4th October 2026
Interview dates: 8th and 9th October 2026 on Microsoft Teams (TBC)
For more information and to apply please see our website www.second\-step.co.uk Second Step is committed to Equal Opportunities and welcomes applicants from all sections of the community and from people who have personal experience of using mental health services.
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