Assistant Operations Manager (Cheddar Gorge & Caves)
About the role:
We have an exciting role to join one of the UK's most iconic visitor attractions as an Assistant Operations Manager. Joining a team of two other Assistant Operations Managers, you will focus on one of our business areas.
The role of Assistant Operations Manager plays a key part in supporting the day\-to\-day management of Cheddar Gorge \& Caves by helping to lead a diverse operational team in delivering exceptional guest experiences while ensuring the safe, efficient and commercially successful running of a unique site.
This is a hands\-on leadership role with responsibility across multiple operational areas, including Guest Services, Attractions, Retail, Food \& Beverage, education programmes, school visits, group bookings and corporate events. You will also act as a Duty Manager and Duty Cashier, support team leaders and team members, and ensure the highest standards of service, safety and operational excellence are consistently maintained.
The role requires a proactive and adaptable individual who can balance people leadership, operational delivery and commercial awareness within a fast\-paced visitor attraction environment. You will be instrumental in creating memorable visitor experiences, driving team performance and supporting the continued success of Cheddar Gorge \& Caves.
About you:
- A confident, hands\-on leader who can motivate, support and develop a diverse team.
- A genuine passion for delivering exceptional guest experiences and high service standards.
- Strong organisational skills, with the ability to prioritise effectively in a fast\-paced environment.
- A calm and practical approach to problem\-solving, decision\-making and handling guest concerns.
- Clear and confident communication skills, with the ability to build positive working relationships.
- Commercial awareness and an understanding of staffing costs, budgets and revenue opportunities.
- A strong commitment to health and safety and to maintaining consistently high operational standards.
- Flexibility, resilience and a willingness to work across operational areas, including weekends, bank holidays and peak periods.
You will be employed on a permanent salaried contract working 40 hours a week.
Working hours will vary over a 7 day rota basis, including weekends, evenings and bank holidays as required. The earliest start time is 8am, and the latest finish time is 8pm, varying in accordance with opening times.
A little about us
Cheddar Gorge and Caves is a world\-famous site set in an Area of Outstanding Natural Beauty and is one of Britain's most spectacular natural landmarks.
Being England's largest gorge, with a depth of 400ft and a length of 3 miles, this site presents an unforgettable experience for visitors throughout the year.
Why join the Cheddar team?
This unique work environment will immerse you in the breath\-taking scenery of awe\-inspiring cliffs and remarkable subterranean stalactite show caves, holding numerous fascinating secrets about our prehistoric ancestors and serving as a central location for caving and rock climbing enthusiasts worldwide.
You will receive attractive benefits that include:
- 29 days holiday inclusive of bank holidays, rising to 31 days at 5 years’ service.
- Unlimited free entry to Longleat and Cheddar Gorge and Caves for our employees
- Complimentary tickets to Longleat and Cheddar Gorge and Caves, 18 per annum pro rata
- 50% off Membership for Friends and Family
- Discounts on food and beverages and retail merchandise
- Discounts on Longleat VIP Experiences and Accommodation
- Discretionary bonus scheme
- Employee Assistance Programme
- Employer contributory pension scheme
- Life assurance scheme
- Perks at work
- Range of flexible working schemes
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