Area Property Operations Manager

Details
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Reference number

464161

Salary

£47,200 \- £50,200
National pay locations: Salford, Liverpool, Southport, £47,200 \- £50,200
GBP

Job grade

Senior Executive Officer### Contract type

Permanent### Business area

HO \- Chief Operating Officer Group### Type of role

Estates### Working pattern

Full\-time### Number of jobs available

1
Contents
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• Location


• About the job


• Benefits


• Things you need to know


• Apply and further information

Location
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Soapworks, Salford, Capital Buildings, Liverpool, Smedley, Hydro, SouthportAbout the job
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Job summary

The Home Office works to build a safe, fair and prosperous UK. We achieve this through our work on counter\-terrorism, policing, crime, drugs policy, immigration and passports.

The Chief Operating Officer Group works closely with the Home Office’s policy and operational commands to enable us together to deliver the department’s priorities.

The group is comprised of different teams and professional functions, including Commercial, Finance, People, Portfolio and Project Delivery, Security, Estates and Information and Digital, Data and Technology.

This is a high‑profile, fast‑paced operational role within a complex and diverse estate. Home Office Property Services (HOPS) provides expert facilities management (FM), property support and technical assurance across a wide range of operational environments, including offices, ports, airports, and secure facilities.

Area Property Operations Managers (APOMs) ensure the safe, compliant and effective operation of our estate through excellent supplier management, strong customer engagement, and high‑quality FM oversight. Working closely with internal clients, FM suppliers and technical teams, APOMs help deliver accommodation that enables the Home Office to function safely and effectively.

FM within government is a highly interdependent environment involving customers, suppliers, end users and specialist teams. The role requires resilience, sound judgement, technical understanding, and the ability to deliver at pace.

APOMs operate within the Regional Property Operations structure and may see their portfolio evolve over time to meet business demand, offering excellent development opportunities across the government estate.

Job description

APOMs are responsible for day‑to‑day contract delivery across a portfolio of properties, ensuring statutory compliance, safe environments, and high‑quality FM services. This includes regular assurance, supplier performance monitoring, customer engagement, budget oversight, and leadership of FM delivery.

You will use CAFM systems, digital property tools, MI reporting and on‑site inspections to assure performance, identify risks, validate delivery, and drive continuous improvement. You will also act as the first point of contact for internal customers, providing professional FM advice and ensuring that the supplier meets contractual and operational requirements.

Key Responsibilities

• Manage day‑to‑day FM delivery across a regional portfolio, using CAFM data, MI, site inspections and supplier engagement to assure performance, quality and statutory compliance.


• Assure statutory, mandatory and contractual compliance, identifying risks and ensuring timely mitigation, escalation and closure of actions.


• Provide effective supplier and contract management, including performance scrutiny, issue resolution, EWNs/variations and value‑for‑money challenge.


• Act as the primary FM contact for customers, building strong relationships and ensuring services align with operational and strategic needs.


• Lead safety, assurance and audit activity, ensuring health \& safety obligations and departmental standards are consistently met.


• Oversee FM‑related budgets, forecasting spends, challenging supplier costs and embedding value for money in decision‑making.


• Maintain insight into assets and building systems, using evidence to support operational decisions and continuous improvement.


• Provide leadership and support to Property Operations Managers and contribute to wider HOPS, sustainability and improvement initiatives.

Working Pattern

• This role is available on a full\-time basis with the option of compressed hours working.

Travel Requirements

A full UK driving licence is required. This role involves regular travel (typically once or twice per week) across a regional portfolio. Some overnight stays may be required.

Person specification

Essential criteria

Candidates must demonstrate:

• Significant experience in facilities management or property operations, including statutory maintenance, compliance and health \& safety.


• Proven ability to manage FM suppliers and assure performance within an output‑based, multi‑site environment.


• Strong stakeholder management skills, with experience managing complex customer relationships and competing priorities.


• Experience using CAFM and digital property systems to manage work orders, compliance data, audits and MI reporting.


• Sound technical understanding of building systems and the ability to interpret compliance and safety information effectively.


• Financial awareness, including budget oversight, cost challenge and delivering value for money.

Desirable criteria

• Experience delivering FM‑related projects, minor works or capital programmes.


• Experience working within regulated, security‑sensitive or operational environments.

Behaviours

We'll assess you against these behaviours during the selection process:

• Making Effective Decisions


• Seeing the Big Picture


• Managing a Quality Service


• Communicating and Influencing

We only ask for evidence of these behaviours on your application form:

• Making Effective Decisions

Technical skills

We'll assess you against these technical skills during the selection process:

• Customer Focus


• Application of Knowledge and Expertise

Benefits
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In addition to your salary, a career with the Home Office offers a range of benefits, including:

A Civil Service pension with an employer contribution of 28\.97%.

• In\-year reward scheme for one\-off or sustained exceptional personal or team achievements.


• 25 days annual leave on appointment, rising with service to 30 days.


• Eight days of public holidays, plus one additional privilege day.


• Where business needs allow, some roles may be suitable for a combination of office and home\-based working. This is a non\-contractual arrangement where all employees will be expected to spend a minimum of 60% of their working time in an office.


• See more of our benefits on our careers website.


• Sign\-up on our website to receive emails with information about careers at the Home Office

Things you need to know
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Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance for more information on appropriate and inappropriate use.### Selection process details

This vacancy is using Success Profiles , and will assess your Behaviours, Experience and Technical skills.
This gives us the best possible chance of finding the right person for the job, drives up performance and improves diversity and inclusivity.

We will endeavour to conduct the selection process in line with the dates indicated below, but cannot guarantee that these will not, where necessary, be revised.

Application – 18th June 2026

As part of the application process, you will be asked to complete:

• CV


• Personal Statement (maximum 1000 words)


• Behaviour Statement (250 words) assessing lead behaviour ‘Making Effective Decisions’

Your CV should consist of your career history, qualifications and skills/experience, including any key achievements in each role. Your CV will be scored against the experience required for the role as noted within the essential criteria.

The Personal Statement should be aligned to and demonstrate how you meet the skills and experience set out in the essential criteria, detailed in the job description.

For guidance and information on how to construct your application (CV and Personal Statement), you are encouraged to visit Civil Service Careers website.

Sift – week commencing 22nd June 2026

The sift will be held on the CV and personal statement.

Should a high volume of applications be received, an initial sift will be conducted on the Personal Statement. Candidates who pass the initial sift will then be progressed to a full sift that will consist of the CV and the Behaviour Making Effective Decisions.

Interview – week commencing 13th July 2026

If you are successful at sift stage, you will be invited to an interview that will be Behaviours (as listed in the job advert) and Technical Skills based questions.

The interview will take place on MS Teams.

For guidance on the Technical skills, please refer to the Government Property Profession Framework. Success Profiles: Technical \- GOV.UK.

For guidance and information on what to expect and how to prepare for an interview, you are encouraged to visit Civil Service Careers.

Problems during the application process

If you experience problems accessing this advert, or you think you’ve made a mistake on an initial application, please contact hocandidates.grs@cabinetoffice.gov.uk, including the vacancy reference, at least two working days before the vacancy closes. Further information can be found on our

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