Administrator/Receptionist

• As a pivotal member of our Patient Care Team, you can continue to improve on how we work and what we do. Your efficiency as a front\-facing professional directly relates to our success as both a practice and a business. You will be expected to perform all reception duties at our busy dental practice; we offer a limited amount of NHS treatment, and a thriving catalogue of Private treatment that includes 'Invisalign' and 'Air Flow' powder\-cleaning. We also run our highly\-popular in\-house membership plan, the Confident Plan; all delivered by an extremely skilled team.


• Experience in a dental/ healthcare environment is preferred, but not essential if your previous skills are transferable. Front\-of\-house, 'customer\-facing' experience would be ideal.


• You must excel at customer service, have excellent I.T. and organisational ability, and be highly skilled in literacy and numeracy.


• You will be the first visible point\-of\-contact for patients attending the practice, and before this for those contacting us by telephone, email and letter.


• You will need to speak clearly, be extremely well\-presented and possess a thorough appreciation of 'patient perception'.


• You will be communicating with all staff and dental performers, ensuring that it is as effective and concise as possible.


• The reception and waiting areas will be your domain, and your responsibility is to make patients feel comfortable and at ease, in a spotlessly tidy environment.


• You pride yourself on your warmth as you welcome and greet patients with sincerity, exemplifying a balance of courtesy, confidence and assertiveness.


• You possess Grade 4 GCSEs or equivalent in English and Mathematics as a minimum, as well as excellent communication skills, and a desire to learn more and grow professionally.


• Your ability to cash\-up manually, when required, is essential.

Benefits:

• Employee discount

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