Accounts Manager

Job Overview
Accounts manager role with perk of working a 4 day week within a start up S/ME with a fast expansion program offering ideal opportunities for promotion and personal development. Ideal candidate will be working closely with the sales manager to secure , manage and maintain client accounts and relations in newly established business within the car maintenance industry.

Starting salary of £30k \+ OTE increasing salary to possible £40k\+

Requirements

Experience within motor industry preferable not essential.

Experience in Customer Service.

· Experience in Sales or Business Development.

· Successful track record of building relationships in B2B and B2C environments

· Must be able to work under pressure and achieve set KPIs

· Must be able to work on their own initiative as well as part of a team

· Must be able to take ownership of set accounts and nurture business relationships, maximizing opportunities for business development

· IT literate.

· Fluent in English.

· Microsoft Office experience.

· Experience in business administration.

Responsibilities

Ø Responsible for supporting the Division Sales Manager with administrative tasks.

Ø Build relationships and customer loyalty in order to maximize opportunities as they arise.

Ø Develop relationships and communicate effectively across different platforms ensuring excellence in customer service

Ø Organize and manage regular client visits to analyze customer needs, preparing presentations to relay relevant information

Ø Develop a thorough understanding of customer needs and requirements through a consultative Account Management style

Ø Conduct range reviews at relevant intervals to ensure customer range meets the needs of the account.

Ø Develop mutual growth and profitability.

Ø Work with Sales and Account Executives to establish high volume / high margin products

Ø Introduce new and existing products to customers and agree best routes to market, necessary sales activity and goals for revenue growth

Ø Provide updates on rising and falling products

Ø Research and benchmark products from competitors

Ø Provide customer pre and post sales support

Ø Manage requests for new products and services from both sales and clients, ensure all internal and external aspects are managed until delivered satisfactorily

Ø Maintain accurate customer forecasts to ensure stock availability and accurate financial reporting

Ø Work with internal departments to establish best practice and most efficient results

Ø Update billing information as required

Ø Network to build strong customer relationships and seek out new contacts and opportunities

Ø Take on projects for organizational efficiency

Ø Liaise with other departments where necessary pulling in the right resources as and when required

Ø Manage the internal CRM system to ensure all information is accurate and up to date

Ø Onboarding new customers into our systems, ensuring they have access to product portfolios.

Ø To continuously promote to our customer base the use of the online ordering portal.

Ø Responsible for liaising with our digital marketing and social media partners to ensure lead generation targets are met.

Ø Generating reports as requested on a weekly, monthly or daily basis to the sales team and the Customer Service Manager.

Ø Inform the Divisional Sales Manager of any prospect enquiries through CRM and book in meetings where applicable.

Ø Produce customer reports as required by the customer and agreed with the management team.

Ø To attend customer meetings with the Divisional Sales Manager when needed.

Ø To promote and sell the Company’s entire range of products and services.

Ø Handle complaints quickly and effectively and ensuring there is a route cause resolution.

Ø Regularly sending Mailouts to customer – potential and existing

Ø To support in supplier reviews as and when required.

Pay: £30,000\.00\-£40,000\.00 per year

Benefits:

• Casual dress


• Free parking


• On\-site parking

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