Account Manager

Location: Sheffield S35 – This is a full\-time office\-based role at our office in Chapeltown, Sheffield S35\. Some UK travel may be required.

Annual Salary: £25,000 \+ dependent on experience

Hours of Work: 35 hours per week 9 \- 5

Contract: Permanent

We are looking for a dynamic, customer\-centric account manager to join our close knit, friendly team!

This is a fantastic opportunity for someone who excels at building strong relationships, understanding customer needs, and providing outstanding service, while making a direct contribution to APCRM’s mission.

We are a software company based in Chapeltown, Sheffield. Our feature product is called Agency Pilot CRM, which is a comprehensive Client Relationship Management (CRM) system used predominantly by commercial property professionals.

The Role:

· Drive Growth: Proactively promote, upsell and cross\-sell our products across our client base.

· Collaborate: Work closely with Sales, Marketing, Support and Development teams to ensure a seamless onboarding experience. We have regular internal meetings where new ideas are suggested for future releases of our products.

· Customer Success: Customer Account Managers are a key part of our business, maintaining strong relationships with customers and retaining loyalty by suggesting fresh new ways to keep users engaged with Agency Pilot CRM.

Skills Required:

· Proven success in a customer facing role, which includes upselling or cross selling with a measurable impact on revenue growth or retention.

· Excellent communication and presentation skills, with the ability to adapt messaging for a range of audiences, from support staff to business owners.

· A collaborative mindset, with the confidence to work cross\-functionally to ensure onboarding aligns with broader business objectives.

· Highly organised, proactive and focused, with an excellent attention to detail.

· A passion to learn new technical and non\-technical skills

· Team player, communication with the team, knowledge\-sharing, and working fluidly as a team component to enhance the overall customer experience

Benefits:

· A friendly, welcoming and supportive culture. We are a close\-knit team with regular social events

· Competitive salary

• 25 days holiday plus Bank Holidays (rising to 30 days)


• Access to healthcare benefits including dental and eye care


• Discounted gym membership


• Access to Financial Planning services


• Employer contribution pension scheme


• Financed charity events

· Sheffield, S35 2PY: Only candidates able to reliably commute or planning to relocate before starting work will be considered (required)

· Work Authorisation: United Kingdom (required)

Pay: From £25,000\.00 per year

Benefits:

• Casual dress


• Company pension


• Financial planning services


• Free parking


• Health \& wellbeing programme


• On\-site parking


• Private medical insurance


• Sick pay

• Sheffield S35 2PY: reliably commute or plan to relocate before starting work (required)

• English (required)

• United Kingdom (required)

• Sheffield S35 2PY (preferred)

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