Account Executive - Affinity Lines, Sandyford.
This role sits within a team which forms part of the wider Affinities Specialty Department. It is a fast\-paced, high energy, friendly team.
The team has underwriting authority across several Arachas Commercial Insurance Schemes. The Account Executive will share the management of an existing book of business including advising clients, inviting \& securing renewals, as well as processing midterm alterations.
Location: Arachas Head Office, Sandyford
Reporting line: Team Leader
Key Internal Relationships: Managing Director, Director of Operations \& Trading, Team Leader, Team Members
Key External Relationships: Client Relationships \& Insurer Relationships
Role Accountabilities and Core Responsibilities
Sales and Activity Management:
- Responsible for Client insurance requirements
Ensuring renewals are invited in line with agreed protocols and procedures
Contributing to the achievement of the team’s monthly retention targets
Binding Cover and issuing policy documentation
Invoicing and premium collection
2\) Mid Term Adjustments
Obtaining and offering quotations for midterm adjustments
Invoicing and premium collection
3\) New Business
Assisting the Affinity Lines Sales Team by providing quotations in a timely manner and assisting with any queries in respect of premiums and covers
- Keep client records complete, accurate and up to date.
- Deal with incoming \& outgoing calls and queries between clients and insurers
- Ensure policies are ordered, paid for and issued in a timely manner.
- Build effective working relationships with both new and existing customers by establishing trust, anticipating needs, sharing information and meeting commitments.
- Deal with any issues that customers may have with their policies.
- Assist Compliance in dealing with complaints
- Take personal responsibility for delivering the highest level of accuracy and quality in your work.
- Deal with requests and enquiries from customers, staff and management in a professional and timely manner and ensure that the complaint management standards and procedures are applied
- Demonstrate promptness, dependability, and commitment in dealing with customers
- Contribute to the team by sharing information, ideas and opinions
- Build good working relationships, collaborate with other teams and treat others in a fair and respectful way
- Assist other team members in completing their work when required
- Cross department flexibility required
- Ensure that all accounts are handled in line with compliance requirements
- Administer accounts in line with agreed policies and procedures
- Minimum APA (Personal \& Commercial) working towards CIP.
- Candidate must demonstrate the ability to work in a team environment.
- Strong communication skills are essential.
- Possess a positive, can\-do attitude with the ability to adapt to and embrace change
- Attention to detail.
- Possess the ability to manage deadlines \& prioritise workload.
- Contribute to positive team morale.
- A good degree of personal organisation and a structured approach to time and resource management
- Previous Open I experience preferable but not essential.
- Proficient in Outlook, Word \& Excel
- Friendly and assertive manner on the phone
- Ability to develop relationships with insurers and clients.
- Willingness to learn \& develop.
- Strong work ethic
- Commitment to ongoing professional development
Business area
Arachas
Role
Account Executive
Locations
Sandyford, Dublin
Remote status
Hybrid
About Ardonagh Europe
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The Ardonagh Group is one of the world’s leading independent insurance distribution platforms. We are a collection of best\-in\-class entrepreneurial and specialist brands with a network of over 250 locations and more than 12,000 employees. Across our portfolio, we offer a highly diversified range of insurance\-related products and services. From complex multinationals to individuals purchasing personal insurance policies, our understanding of the audiences we serve, together with our scale and breadth, allows us to work with our insurer partners to deliver a broad range of product and risk solutions that meet customer needs.
Find us on LinkedIn or visit www.ardonagh.com
Founded in 2017
Co\-workers 12,000
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