WATERPARK ZONAL OPERATIONS MANAGER ( 6 MONTHS SECONDMENT)
What you'll bring to the team
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Waterpark Zonal Manager (6 month secondment)
At Alton Towers Resort, we are looking for an energetic, safety\-focused and inspiring operational leader to join our Waterpark Operations team as a Waterpark Zonal Manager.
Reporting to the Senior Leisure Operations Manager, this is an exciting opportunity to lead from the front within one of the UK’s most unique leisure environments, helping to deliver exceptional guest experiences while ensuring the very highest standards of operational excellence, safety and team engagement.
This role is perfect for someone who thrives in a fast\-paced environment, enjoys developing people, and has a genuine passion for leisure operations, guest experience and continuous improvement.
What You’ll Be Doing
As a Waterpark Zonal Manager, you will play a key role in the daily leadership and operation of our Waterpark and wider leisure facilities, supporting both frontline teams and technical operations.
Operational Leadership
- Lead the daily operation of the Waterpark and associated leisure facilities
- Ensure exceptional guest experience standards are consistently delivered
- Maintain outstanding standards across safety, cleanliness and operational performance
- Support water quality and plant room operations to ensure full compliance and safe operation
- Drive departmental KPI performance and operational efficiency
- Support stock ordering and operational resource management
- Ensure effective communication and collaboration across operational teams
- Inspire, coach and develop a high\-performing lifeguard and leisure operations team
- Create a positive, engaging and fun working environment
- Support recruitment, onboarding and retention activity
- Deliver and review operational and safety training competencies
- Lead by example through Merlin values and behaviours
- Support departmental meetings, objectives and performance management processes
We are looking for a confident and motivated operational leader who can inspire teams, make decisions under pressure and drive high standards in a dynamic environment.
You will bring:
- Strong operational leadership experience within leisure, hospitality or attractions
- A passion for guest experience and colleague engagement
- Excellent communication and team collaboration skills
- Strong organisational and problem\-solving abilities
- The ability to adapt quickly and support operational business needs
- A proactive mindset with a continuous improvement focus
- A hands\-on leadership approach with strong visibility across the operation
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Qualifications \& Experience
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Essential Qualifications
- National Pool Lifeguard Qualification (NPLQ)
- NPLQ Trainer Assessor Qualification (TA)
- Pool Plant Operator Qualification (PPO)
Benefits
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- 28 days holiday (including bank holidays)
- Merlin Magic Pass \- 20 free tickets for you, your family and friends to enjoy all of our Merlin Attractions across the world rising to 40 after a year’s service
- Company bonus
- 40% discount online off LEGO
- 25% discount in our on\-site retail shops and restaurants
- Ongoing training and development opportunities
- Plus, many more…
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Compensation between GBP £28,500\.00/Yr.\-GBP £31,000\.00/Yr.
At Merlin we welcome the world to our magical attractions and resorts every day and we want to reflect that same multicultural mix inside our business too. We strive to create an inclusive and diverse workplace where people can be themselves, have the same opportunities and thrive together. Because at Merlin, everyone matters!
Together, we work to create a workplace where everyone feels valued, no matter their age, race, gender, disability or sexual orientation. Although we understand that we'll always be learning and growing, we aim to be the most inclusive and flexible employer in our industry.
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