Warehouse Manager

The Role

We are looking for a hands\-on Warehouse Manager to lead the day\-to\-day running of our busy warehouse operation.

This role is primarily responsible for ensuring stock is received, organised, picked, packed and dispatched accurately and efficiently, while maintaining high standards across the department.

In addition, the role will provide light\-touch oversight of the customer service function through an established supervisor, ensuring continuity during holidays, absence and peak trading periods.

The successful candidate will lead by example, improve processes, develop the team and help deliver excellent service across the business.

What will you do?

Warehouse Operations

• Manage the smooth day\-to\-day running of the warehouse


• Oversee goods in, put\-away, replenishment, picking, packing and dispatch


• Accurate booking in of all stock received onto the system


• Ensure customer orders are completed accurately and on time


• Maintain clean, safe and organised working areas


• Prioritise workload effectively during busy trading periods


• Identify and resolve operational issues quickly

Team Management

• Lead, motivate and organise the warehouse team


• Allocate daily tasks and monitor productivity


• Support recruitment, training and development


• Manage attendance, punctuality and performance standards


• Build a positive, hardworking and accountable team culture

Customer Service Oversight

• Provide overall line management support to the Customer Service Supervisor


• Ensure continuity of service during holidays or absence


• Support escalated customer queries where required


• Review workload and service standards periodically


• Encourage strong communication between customer service and warehouse teams

Stock Control

• Maintain high standards of stock accuracy


• Investigate discrepancies, damages and missing items


• Lead stock counts and stock checks


• Ensure all stock movements are processed correctly

Cross Functional Support

• Work closely with store, buying and ecommerce teams


• Ensure timely replenishment for the shop floor


• Help resolve fulfilment or stock issues promptly

Continuous Improvement

• Identify opportunities to improve efficiency and accuracy


• Review warehouse layout and working practices


• Introduce practical process improvements where appropriate

Health \& Safety

• Ensure safe working practices are followed at all times


• Maintain strong housekeeping standards


• Report and address hazards promptly

What are we looking for?

• Previous warehouse supervisory or management experience


• Strong leadership and people management skills


• Hands\-on approach with willingness to support the team


• Good organisational and problem\-solving ability


• Strong attention to detail


• Comfortable using stock systems and basic reporting tools


• Calm under pressure with a positive attitude

Desirable

• Retail or ecommerce fulfilment experience


• Experience managing small teams


• Experience overseeing customer service functions


• Health \& Safety knowledge or training

What you will get from us

• A passionate, dynamic team where your growth, ideas, and impact matter


• A competitive pay package


• Company pension scheme with the option to enhance


• Generous holiday allowance including an extra wellbeing day that gives you time to recharge


• Training programme to help you excel in your role


• Opportunities through our apprenticeship programs to keep building on your skills


• Access to mental health first aiders, wellness sessions, and support groups


• Exclusive discounts across all of our brands and through our benefits hub


• Cycle2Work scheme


• Long service and recognition awards


• Colleague referral scheme

Who we are

London Graphic Centre has been serving the UK's design and arts communities since 1973\. Trends are constantly changing in the ever\-growing art and design world and we take pride in moving with those trends.

London Graphic Centre is part of the Theo Paphitis Retail Group, which comprises London Graphic Centre, Ryman, Robert Dyas and Boux Avenue.

We are a people oriented Company made up of a diverse mix of talented people in a variety of roles, which thrives on supporting colleagues by providing them with the knowledge, tools, policies and procedures to excel in their role. We are committed to providing our colleagues with development opportunities, job satisfaction and of course some fun whilst working!

The London Graphic Centre is committed to the unlearning of unconscious bias, diversity and inclusion long term, which will remain a key focus for all aspects of our business and operations. From our product production in our supply chain to our extensive workforce, we aim to be transparent in our efforts to become a thriving, diverse and inclusive place to work.

Job Type: Full\-time

Pay: £30,000\.00\-£35,000\.00 per year

Benefits:

• Casual dress


• Company pension


• Cycle to work scheme


• Employee discount


• Store discount

Work Location: In person

This listing is from indeed. View original listing ↗