Ward Clerk - CCU / Cardio
A rare opportunity has arisen to join Ward 6 Cardiology Unit at The Princess Royal Hospital, Telford as a Ward Clerk.
The successful applicant will need to have experience dealing with the general public; they will have good IT skills and remain calm under pressure in this challenging role. A good telephone manner, confidence and a positive helpful manner is essential. Duties will include answering the telephone, filing, using the Care flow system and booking appointments.
The successful applicant will find this role exciting and rewarding. We look forward to welcoming you to our team and wish you every success.
Full training will be provided for the successful candidate. We will be moving to Royal Shrewsbury Hospital site as part of the hospital transformation programme.
Receive/welcome new patients onto the ward, checking particulars on their records and ensuring notes are in order.
Ensure identity bracelets available for nursing staff.
Compile sets of required blank documentation for emergency patients.
Receive/welcome visitors onto the Ward and inform Sister/Charge Nurse or deputy of any query they may have
Answer the telephone, responding to questions or requests as appropriate.
Our Poppy’s Promise Commitment
We believe that compassionate care sits at the heart of everything we do. Every member of our team — clinical or non\-clinical — plays a vital role in ensuring that patients, families, and colleagues are treated with dignity, empathy, and respect at all times.
We expect all staff to demonstrate compassion not only through their words, but through their actions: by listening attentively, communicating clearly and kindly, and recognising individual needs, feelings, and circumstances of those in our care.
Effective communication is central to safe and high\-quality healthcare. We value colleagues who take the time to understand others, explain information in a meaningful way, and respond to concerns with patience and understanding.
By joining our team, you are committing to uphold these values — ensuring that every patient feels heard, respected, and valued, and that compassion is embedded in every interaction, every day.
For full duties and responsibilities please refer to the attached document entitled Job Description.
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