Volunteer Cafe Assistant

*Job Description*

Service: *Business and Innovation*

Job Title: *Volunteer Café Assistant*

Reports To: *Area Manager*

Location: *Bold \& Brave Café – Wellington*

Main Purpose of Post*:*

To support with the day to day running of Bold and Brave Café; a youth retail enterprise, by:

• Overseeing all aspects of Café operation; providing customer service, product selection,

stock control, making drinks and preparing food.

• Have the responsibility as a cash handler as part of opening and closing checks to cash up

the till at the end of each shift.

• Ensure high standards are kept in terms of food hygiene, health and safety and overall café

cleanliness.

• Establishing strong relationships with young people, education and employment providers

local businesses and other key stakeholders to support the day to day running of the café

and access opportunities for young people as producers or on work experience placement;

• Supporting young people on work experience placements; providing mentoring, job

coaching and life skills training to support them to achieve positive outcomes.

• Take a responsibility for the Health and Safety aspect of the running of the Café to ensure

the safety of customers, staff, and service users.

Main Responsibilities and Duties:

Hospitality Operation

• Overseeing the day to day running of Bold and Brave Café, including opening and closing,

ensuring the premises and Café are clean.

• Providing customer service food preparation, managing the till including making sales and

dealing any complaints at the Café and cash handling.

• Keep all areas clean, tidy and in line with food hygiene standards.


• Work alongside young people, offering guidance and encouragement


• Support café events or pop ups when required

Relationships

• Building collaborative relationships with a wide range of local stakeholders, the local

community, young somerset staff and the young people working with the Bold and Brave

enterprises.

Other

• Undertaken essential training for the role.


• Attend regular training and development opportunities.


• Contribute to best practice within the service.


• Reporting of safeguarding concerns, following organisational processes.

Facts and Figures:

Young Somerset (YS) was established in 1997 (as Somerset Rural Youth Project) with a mission to

work with young people, encouraging them to take responsibility, supporting them to overcome

disadvantage, and to become actively involved in shaping the communities in which they live.

Our vision is a Somerset where young people feel a sense of belonging, a desire to contribute to

their communities and have a future that is not limited by poor access to opportunities and services.

This is delivered through three strands of work: Targeted Youth Work, Alternative Education

Provision and Enterprise; and Mental Health Support.

During the past year, Young Somerset’s LICBT services (Community Wellbeing and Educational

Mental Health Support) received more than 1800 requests for support, predominantly from young

people aged 11\-17\. Our Jigsaw Project, which supports young people who have had a recent

hospital admission for their mental health difficulties or low emotional wellbeing, delivers in the

region of 600 contacts a year and is aimed at reducing readmission to hospital using a youth\-work

strengths\-focused approach. Our Targeted Youth Service provides targeted youth work activities

and interventions to approximately 500 young people a year, a percentage of which are referrals

from Special Schools, Pupil Referral Units, the Police or social services.

Young Somerset deals with in excess of 200 safeguarding concerns a year, which is growing as the

organisation expands and diversifies.

Young Somerset employs 100\+ members of staff and several volunteers; over half of which work in

direct support of high need young people and/or those with mild to moderate mental health needs.

The postholder will be expected to operate largely under own initiative, but supported by colleagues

in the Business and Innovation Service, who provide central support services to the wider

organisation and are based at both Bold and Brave and the café on a rota basis. It is expected that

the Café will be used by a wide range of partner organisation and other staff in Young Somerset to

run activities for young people.

The postholder will be based at the Café in Taunton Library by may also be required to work from

Bold and Brave. They may also be required to travel to other Young Somerset premises to attend

meetings or training approximately 5\-10 times a year. They may also be required to provide support

at other Young Somerset enterprise venues, and to support other organisational events as

appropriate.

Additional Information

The postholder must be able to demonstrate commitment and enthusiasm towards Young

Somerset’s four core values: Putting Young People First, Inspiring, Collaborating, Going Further.

An Enhanced DBS clearance is required as post holder will be working in close proximity to children.

This post is exempt from the Rehabilitation of Offenders Acts.

The post holder will be asked to work between the café’s opening hours of Tuesday to Thursday 9:30

to 3:30pm

Qualifications

Essential

• 5 grade C GCSEs or above (or equivalent), including English and Maths

Desirable

• Level 3 Retail


• Level 3 Food Hygiene


• Level 2 Health and Safety


• Level 2 First Aid


• Relevant subject specific qualifications such as customer service or hospitality certificates.

Experience

Essential

• Working in the hospitality sector


• Work both as part of a team and self\-directed


• Supporting and / or mentoring young people


• Use of business ICT and systems

Desirable

• Working with young people with mild to moderate mental health issues, social anxiety or

isolation

• Hospitality supervision or management, including stock control, customer service, product

display and promotions.

• Engaging with a wide range of agencies and stakeholders


• Marketing products or events

Required Competencies

Please read this section alongside the Young Somerset Competency Framework. This role requires

the competencies at the following levels:

1\. Leading and Deciding

1\.1 Deciding and initiating action Essential

1\.2 Leading and supervising staff Essential

2\. Supporting and Co\-operating

2\.1 Working with people Essential

2\.2 Adhering to principles and values Essential

3\. Interacting and Presenting

3\.1 Relating and networking Essential

3\.2 Persuading and influencing Desirable

3\.3 Presenting and communicating Desirable

4\. Analysing and Interpreting

4\.1 Writing and reporting Desirable

4\.2 Applying expertise and technology Desirable

4\.3 Analysing Components Desirable

5\. Creating and Conceptualising

5\.1 Learning and researching Essential

5\.2 Creating and innovating Desirable

5\.3 Formulating strategies and concepts Less relevant

6\. Organising and Executing

6\.1 Planning and organising Essential

6\.2 Developing results and meeting customer Essential

expectations

6\.3 Following instructions and procedures Essential

7\. Adapting and Coping

7\.1 Adapting and responding to change Essential

7\.2 Coping with pressures and setbacks Essential

8\. Enterprising and Performing

8\.1 Achieving personal work goals and objectives Essential

8\.2 Entrepreneurial and commercial thinking Desirable

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