Virtual Sales Specialist

Accountabilities

• Conduct consultative virtual sales conversations with existing customers, prospects, and newly acquired accounts to generate demand and drive revenue growth.


• Manage customer inquiries, orders, and service requests efficiently while ensuring a high level of customer satisfaction.


• Use CRM systems (such as Salesforce) to document customer interactions, track opportunities, and maintain accurate sales records.


• Support targeted sales campaigns, lead generation activities, and virtual promotional initiatives in collaboration with field sales teams.


• Identify cross-selling and upselling opportunities across consumables, accessories, and related product portfolios.


• Prepare and deliver tailored quotations that highlight both technical value and commercial benefits.


• Negotiate and finalize sales agreements aligned with customer needs and business objectives.


• Provide high-quality after-sales support to ensure customer satisfaction and long-term relationship development.


• Collaborate with internal field sales representatives and distributor partners to align on account strategies and execution.


• Maintain awareness of market trends, competitor activity, and product developments to support informed customer conversations.


• Contribute to account planning activities and support the broader sales strategy where needed.


• Ensure accurate reporting of sales activities, pipeline updates, and customer feedback within CRM systems.

Requirements

• 3–5+ years of experience in sales, inside sales, account management, marketing, or commercial roles.


• Background in commercial, dental, medical, or healthcare-related training or professional experience is highly desirable.


• Proven experience in virtual, digital, or remote sales environments.


• Experience handling customer inquiries, objections, and complaint resolution in a consultative manner.


• Strong interest in technical or medical products with the ability to understand product value and application.


• Excellent communication skills, both written and verbal, with a strong customer-centric mindset.


• Highly organized with strong attention to detail and effective follow-up capabilities.


• Proficiency in MS Office tools and familiarity with ERP systems (e.g., Microsoft Dynamics AX) is an advantage.


• Experience using CRM systems, particularly Salesforce, is a plus.


• Ability to manage multiple accounts and prioritize tasks in a fast-paced environment.


• Native or near-native Spanish is required; good English proficiency is essential, and Italian is a plus.


• Strong interpersonal skills with the ability to build and maintain long-term customer relationships.

Benefits

• Competitive compensation package aligned with experience.


• Fully remote virtual sales role with flexibility in daily work organization.


• Opportunity to work in a global, well-established medical and dental technology environment.


• Structured sales processes with strong support from field sales and internal teams.


• Career development opportunities within a growing commercial organization.


• Exposure to advanced dental and medical consumable product portfolios.


• Collaborative, team-oriented culture with strong cross-functional interaction.


• Access to modern CRM and digital sales tools.


• Ongoing training and product education to support professional growth.


• Stable work environment with strong focus on customer relationships and long-term engagement.

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