VIP Customer Service Representative (m/f) Airline Catering
Introduction
Bijoux Catering is a reputed and essential service provider in the luxury air travel sector across Switzerland.
Our strength? Operational flexibility that allows us to adapt to every unique client request.
Always at the forefront of culinary trends, our team continuously innovates to deliver exceptional service. Whether for private jets, corporate events, or commercial flights, Bijoux Catering offers a refined mix of international flavours, creativity, and excellence.
Our philosophy? Openness, excellence, and a multicultural environment.
About the Role
We are looking for an: VIP Customer Service Representative with 100% work capacity, who will be the point of contact for our inflight VIP and Commercial customers, providing information about products and services, and responding to any services customers may require. The customer service representative provides excellent written and oral skills.
The position offers an annual gross salary from CHF 53,000 to CHF 60,000 including the 13th month, negotiable depending on experience.
Responsibilities
- Providing excellent customer service following in\-flight catering procedures and protocols;
- Following flight schedules and forecasts;
- Monitoring and communicating with the Executive Chef and ensuring that specifications are correctly executed according to customer's requirements.
- Following\-up communication with the Customer and informing the different departments of the catering unit of any changes or updates.
- Monitoring customer complaints: investigating issues with operational staff, implementing corrective action procedures, and reporting to Customers.
- Packing customer orders according to Bijoux protocols and delivery to private jets.
- Preparing and creating marketing materials for customer visits: welcome board, Bijoux activity report booklet, the flag of the Airline, goodies, etc.
- Scheduling and following up food tasting with the Key Account Manager and Executive Chef once per month.
- Ensuring that invoicing process is accurate and that all relevant information regarding price changes, and invoicing details are up to date and communicated in a timely manner.
- Business background or similar, a degree in Hospitality or related discipline preferred
- Outstanding communication and interpersonal skills, both via phone and email.
- Highly organized, detail\-oriented, and capable of managing multiple tasks under pressure.
- Adaptable, independent, and proactive, with a flexible mindset suited to a dynamic and fast\-paced environment.
- English C1 level, any additional language is an advantage
- Driving license is a strong advantage
- Flexible to work shifts, including nights, weekends, and holidays.
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