Veterinary Receptionist

<p><strong>Receptionist</strong></p>
<p><strong>Bay Ridge Animal Hospital and Annapolis Cat Hospital are hiring a full-time Front-Desk Receptionist</strong> to be the first point of contact for our veterinary clients, playing a crucial role in setting the tone for their visit. We are looking for a customer service professional who excels in a fast-paced environment, communicates clearly, and is passionate about animal care.</p>
<p><strong>What to Expect</strong></p>
<p>As you join our mission, expect to be supported in your work and home life with:</p>
<ul>
<li>A comprehensive benefits package, including medical, dental, and vision insurance</li>
<li>Paid time off and a 401(k) plan for full-time employees</li>
<li>Professional development opportunities</li>
<li>Employee pet discount because we know your pets are family, too.</li>
</ul>
<p><strong>Salary: </strong>$16 - $19 per hour, determined by the candidate's skills, experience, and qualifications.</p>
<p><strong>Schedule: </strong>This is a full-time position with four 10-hour shifts per week. Two early shifts (8:00 AM–6:00 PM), two late shifts (10:00 AM–8:00 PM), and rotating Saturday mornings. Occasional shifts from 8 am to 8 pm.</p>
<p><strong>Key Responsibilities: </strong></p>
<ul>
<li>Greet clients and their pets, complete the appointment sign-in process, confirm appointment details, and escort clients to exam rooms.</li>
<li>Ensure accurate service and product sales accounting, handle payments, process credit/debit cards, and schedule future appointments.</li>
<li>Answer client calls for appointments, hospital inquiries, medication refills, and other requests. Make outbound calls for appointment reminders and follow-ups.</li>
<li>Understand common vaccination protocols, basic lab tests, common diseases, veterinary terminology, and pet behavior.</li>
<li>Assist in maintaining cleanliness and organization to ensure a positive client experience.</li>
</ul>
<p><strong>Qualifications:</strong></p>
<ul>
<li>Previous experience as a veterinary receptionist is required.</li>
<li>Strong organizational and multitasking skills</li>
<li>Ability to maintain a calm, professional, and positive demeanor</li>
</ul>
<p><strong>About Bay Ridge Animal Hospital and Annapolis Cat Practice</strong></p>
<p>At Bay Ridge Animal Hospital, we hold ourselves to a higher standard of veterinary care. We strive to deliver excellent medicine with loving care, because your pet’s health is our #1 priority. With support from our sister facility, Annapolis Cat Hospital, we provide high-quality veterinary care for the area’s dogs and cats. Located right next door, Annapolis Cat Hospital caters to our feline patients, while Bay Ridge Animal Hospital focuses on dogs.</p>
<p><span style="color: rgb(255, 255, 255);">#CSR</span></p>
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