via Indeed · 5 October 2026 ·1 day ago

Veterinary Receptionist/Animal Care Assistant

Hope Vets
Hemel Hempstead Full-time
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We are an independent, non\-corporate, family run small animal veterinary practice and we are looking for a new member of support staff to join our team.

Our small friendly team is a busy one and every member of that team has a key role in delivering a high standard of care for our patients and the humans they bring with them. The role is a mix of Reception and Animal Care Assistant tasks. The main day to day duties involve helping clients, answering the phone, taking payments, answering emails, receiving orders, managing stock and helping to keep the clinic clean and tidy. Some time is also spent assisting the vets and nurses and looking after hospitalised animals.

We are looking for approximately 24 hours a week. This includes every other Saturday morning (8:30\-12:30\) and the weekday shifts fall within our opening hours of 8:30\-7 with a biase towards a 7pm finish.

We are a friendly supportive team and this is an entry level position with all training provided on the job. Our only pre\-requisites for this role are a love of animals (and their owners), a willingness to learn and a big smile. However some experience in veterinary practice or in a related animal industry and familiarity with computers and customer service is an advantage.

Package includes salary, pension and cost price treatment for own pets.

Job Types: Full\-time, Fixed term contract

Pay: £10\.85\-£12\.71 per hour

Expected hours: 24\.0 per week

Benefits:

  • Casual dress

  • Company pension

  • Employee discount

  • Free parking

  • On\-site parking

  • Store discount
Ability to commute/relocate:
  • Hemel Hempstead HP3 0NQ: reliably commute or plan to relocate before starting work (required)
Application question(s):
  • A love of animals is essential for this job, what animal experience do you have and why do you want to work in a setting centred around them?

  • If you don't have Veterinary Receptionist/Animal Care Assistant experience that isn't necessarily a problem as we train on the job, but what transferable skills can you bring to veterinary practice from the work you have done previously?

  • What appeals to you about the idea of working in a small animal vets?
Experience:
  • Customer Service: 1 year (preferred)

  • Veterinary: 1 year (preferred)
Work Location: In person

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