Venue Manager

We are seeking an experienced Venue Manager to support the daily operations of our Bar and Kitchen. The successful candidate will play a key role in ensuring exceptional guest experiences, managing staff, and maintaining high standards across all departments. This position offers an excellent opportunity for a motivated individual with a passion for hospitality to advance their career within a customer\-focused environment. The role involves overseeing various operational aspects and ensuring the delivery of outstanding service.

• Operational Efficiency: Implement and maintain operational efficiencies in line with the Operations Team’s strategy to ensure the venue runs smoothly and profitably.


• Venue Oversight: Act as a key holder and take full operational responsibility for the venue, ensuring the site is secure, compliant, and well\-maintained at all times.


• Compliance: Ensure all licensing policies and procedures are followed, acting as a point of contact for licensing officers, police, and emergency services where required.


• Floor Leadership: Lead from the floor during peak trading periods, actively managing service flow, customer experience, and team performance in real time.


• Service Standards \& Environment: Maintain consistently high standards across the venue, ensuring a strong atmosphere and excellent guest experience at all times


• Kitchen: Ensure food quality, consistency, and speed of service meet expected standards.


• Safety Protocols: Ensure all health and safety procedures are followed, including regular risk assessments and compliance checks.


• Complaint Handling: Take ownership of customer feedback and complaints, resolving issues efficiently while protecting the reputation of the business


• Deep Cleans \& Maintenance: Plan and oversee deep cleans and ongoing maintenance to ensure the venue and equipment remains in top condition.


• Revenue Delivery: Support and deliver weekly revenue targets, maximising sales opportunities across all trading periods.


• Reporting: Ensure accurate daily (EON) and weekly reporting, including revenue performance, labour costs, and key operational metrics.


• Commercial Commentary: Provide clear daily feedback on performance vs forecast, highlighting key drivers and issues.


• End of Day Control: Take ownership of end\-of\-day procedures during shifts, including cashing up and reporting.


• Stock Control: Support stock ordering, stocktakes, and maintain appropriate stock levels.


• Motivation \& Retention: Drive team engagement and morale through strong leadership and communication.


• Policy Adherence: Ensure all team members follow company policies and procedures at all times.

As Venue Manager, you are expected to be proactive, commercially aware, and operationally strong. This is a hands\-on role that requires leadership from the front, attention to detail, and the ability to balance service, team management, and financial performance.

Pay: £32,000\.00\-£42,000\.00 per year

Application question(s):

• Do you have a Personal License ?


• Do you have experience managing kitchens ?

Work Location: In person

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