Vehicle Recovery Unit Commercial Support Officer

The Vehicle Recovery Unit (VRU) manages the processes once a vehicle has been impounded or seized by West Midlands Police

It handles queries from members of the public, police officers, forensics and other internal stakeholders

It is responsible for the management of the Vehicle Recovery Operators who physically pick up seized vehicles from the roadside as well as interacting with them on a day\-to\-day basis regarding vehicle disposals, vehicle releases, and other general queries

VRU manages the disposal process for vehicles – be it by auction or de\-pollution, as well as handling invoicing and other financial aspects

About the Role

The role exists to undertake enquiries and administrative activity that facilitate the legal and operational processes surrounding vehicles seized, recovered and impounded by the Police.

Key Responsibilities

• To work as part of a performance orientated team committed to achieving the best outcomes for the business and customer.


• To act as a point of customer contact for all vehicle recovery related enquiries. Responding to requests for information via email / telephone / letter from internal and external customers, stakeholders and other agencies


• To undertake daily data entry ensuring that relevant systems hold an accurate record of decisions, actions and vehicle movements. To liaise with suppliers (VROs, Locksmiths, Auction houses) to obtain and share information and progress investigations.


• To review and process financial submissions to ensure the timely payment/ recuperation of fees and charges

To engage with suppliers and colleagues from other departments to enhance service provision and address emerging issues or risks or service improvements.

• Full Role Details

Click here to view the full details of the role, including the Essential Criteria, Desirable Criteria and any educational requirements for the role.

Salary and Shifts

Salary: £28,914 \- £32,613

Shift patterns include shift allowance: Monday – Friday 0800\-1600

Selection Process

Online Application and Sift \- You will complete an online application form, which will be reviewed against the skills, experience and behaviours required for the role.

Closing Date : 04/10/2026

Interview Candidates who successfully pass the application stage will be invited to attend an interview. This will provide you with the opportunity to demonstrate your suitability for the role.

Proposed dates 3 rd November 2026, 5 th November 2026, 9 th November 2026, 12 th November 2026

Pre\-Employment Checks

If you are selected as the preferred candidate, you will be required to successfully complete relevant pre\-employment checks before receiving a formal offer. For internal candidates, some checks may not be required. Checks may include:

• Vetting Checks \- You must successfully complete the required level of Recruitment/Management vetting Level 2 Full and Counter Terrorism / Security clearance before starting the role. This may include providing information relating to your background and financial history as part of the vetting process. Click here for more information.


• Medical Checks \- Appointment to this role is subject to successfully completing medical checks. This may include a drugs test and, where required, a fitness assessment.


• Reference Checks \- You will need to provide details covering at least five years of employment, education or other relevant activity history.

We are committed to supporting candidates throughout the recruitment process and reasonable adjustments are available for those who need them.

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