User Researcher

Job Title: User Researcher (SC Cleared)
Contract Length: 4 Months (Inside IR35)
Location: London
Working Pattern: Hybrid - 2 Days per Week Onsite
Security Clearance: Active SC Clearance Required

User Researcher We are seeking an experienced User Researcher to join a high-profile government programme on an initial 4-month contract. This role will play a key part in ensuring services are designed around genuine user needs, helping teams deliver accessible, effective, and evidence-based digital products.

Working within a multidisciplinary agile team, you will plan, conduct, and communicate user research that informs service design, policy decisions, and product development.

Key Responsibilities • Plan, design, and conduct qualitative and quantitative user research activities.

• Engage with a wide range of users and stakeholders to understand needs, behaviours, and pain points.


• Select and apply appropriate research methods, including interviews, usability testing, surveys, workshops, and contextual inquiry.


• Analyse and synthesise research findings into actionable insights.


• Present findings and recommendations clearly to stakeholders at all levels.


• Work closely with Product Managers, Service Designers, Business Analysts, Content Designers, and Delivery Managers.


• Support evidence-based decision-making throughout the service lifecycle.


• Ensure research activities comply with government accessibility and service standards.


• Contribute to the continuous improvement of user-centred design practices across the programme.

Essential Skills & Experience • Proven experience as a User Researcher within large-scale digital transformation or public sector environments.

• Strong understanding of user-centred design principles and research methodologies.


• Experience planning and facilitating usability testing and user interviews.


• Ability to analyse complex research data and communicate insights effectively.


• Experience working within agile multidisciplinary teams.


• Strong stakeholder management and communication skills.


• Experience producing research plans, discussion guides, insight reports, and recommendations.


• Knowledge of Government Digital Service (GDS) standards and service assessments.


• Active SC Clearance (mandatory).

Desirable Experience • Previous experience working on UK government programmes.

• Familiarity with accessibility standards and inclusive research practices.


• Experience researching services with diverse or vulnerable user groups.

Contract Details • Duration: 4 Months

• Location: London


• Working Arrangement: Hybrid (2 days per week onsite)


• Clearance: Active SC Clearance Required

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