Urgent Treatment Centre Wayfinder

We are seeking a motivated and reliable individual to join our team as an Urgent Treatment Centre Wayfinder. The role is key to supporting safe and efficient patient flow between A\&E and the Urgent Treatment Centre.

You will provide a visible, patient‑facing wayfinding and escort service, guiding patients through the hospital, including restricted clinical areas, and ensuring they reach the correct service safely and without delay.

Working closely with clinical teams, you will help reduce overcrowding, improve patient experience, and support timely access to care. This role requires excellent communication skills, a professional and compassionate approach, and the ability to work in a busy, fast‑paced environment.

Main Duties of the Job

Provide a visible wayfinding and escort service for patients between A\&E and the Urgent Treatment Centre

Support safe and timely patient flow across departments, particularly during busy periods

Assist patients, including those with mobility needs, ensuring they reach the correct service without delay

Work closely with clinical teams to improve patient experience and reduce overcrowding

Maintain a professional, compassionate approach when interacting with patients, relatives and visitors

Sandwell and West Birmingham NHS Trust (SWB) serves Birmingham and the Black Country – one of the country’s most culturally diverse areas. It’s a friendly and welcoming place – a place where you can belong, and a place where you can grow.

We care for our patients, we care about our population, and we care about our people.

Our values – Ambition, Respect and Compassion – are at the heart of who we are. They guide us every step of the way; how we work with each other, and how we look after our patients and their families; how we respect and value the rich diversity of our team and our community.

Our Trust has always aspired to be more than a hospital, more than a healthcare provider. Our purpose is to “Improve the Life Chances and Health Outcomes of our Population.” It is what inspires, drives, and unites us every day. It’s what makes us unique.

We want working at SWB to feel like more than just a job. We want our Trust to be a place where you can feel you belong. A place where you feel happy, safe, and rewarded. A place where you can develop your career in whatever way you choose. When we say we’re ‘with you all the way’ we want you to know that we mean it. Visit the SWB website to find out more about our ambitions and people plans.

Detailed Job Description and Main Responsibilities

Escort patients (including wheelchair use where required) between A\&E, UTC and hospital exits

Ensure patients are supervised at all times when moving through restricted and clinical areas

Liaise with nursing and streaming staff to support effective patient movement and pathway compliance

Assess patients’ ability to mobilise safely and provide assistance where needed

Provide clear directions and information about hospital services and facilities

Maintain patient confidentiality and adhere to safeguarding, infection prevention, and health \& safety policies

Report incidents, concerns or risks promptly in line with Trust procedures

Participate in training, team briefings, and support induction of new staff or volunteers

Remain calm and professional in a fast\-paced, sometimes challenging environment

This listing is from indeed. View original listing ↗