UK Tour Operations & Commercial Manager

About the Role

• CKT Consulting Kultur Tourismus Ltd is seeking a UK Tour Operations \& Commercial Manager to take overall responsibility for the development, commercial performance and day\-to\-day coordination of our UK scheduled day\-tour business.


• Our UK tour programme was launched in 2024 and primarily serves Chinese\-speaking travellers. The business has since expanded rapidly and is continuing to develop its customer base, with a long\-term objective of expanding from the Chinese\-speaking market into the wider international and English\-speaking travel market.

Key Responsibilities

• Take overall responsibility for CKT's scheduled UK day\-tour operations and commercial performance.


• Manage the daily operation of group tours and ensure scheduled departures are delivered smoothly and consistently.


• Develop and implement customer acquisition and marketing strategies across OTA platforms, Xiaohongshu and other digital channels.


• Monitor booking volumes, sales performance, customer demand and channel performance, and develop appropriate pricing and promotional strategies.


• Take responsibility for the recruitment, coordination and performance management of tour guides supporting UK tour operations.


• Establish and manage relationships with coach and transportation providers, including capacity planning, service coordination and commercial negotiations.


• Manage relationships and commercial arrangements with attraction and ticketing partners, restaurants and other tourism suppliers.


• Develop and maintain operational standards to ensure consistent service delivery across UK tour products.


• Identify and develop new tour products, destinations, distribution channels and commercial partnerships.


• Develop the company's customer base beyond the Chinese\-speaking market and support expansion into the wider international and English\-speaking tourism market.


• Report directly to the Director and take responsibility for the overall development and performance of the UK tour business.

职位名称：英国旅游运营及商务经理（UK Tour Operations \& Commercial Manager）

薪资： £52,000/年

工作性质：全职、长期职位

工作时间：每周 37\.5 小时

工作地点：伦敦

职位简介

CKT Consulting Kultur Tourismus Ltd 现招聘一名英国旅游运营及商务经理，全面负责公司英国地区拼团一日游业务的运营管理、商业发展及市场拓展。

公司于 2024 年启动英国旅游项目，目前主要面向华语市场及华语游客提供英国当地旅游服务。随着业务持续发展，公司计划进一步扩大英国旅游产品规模、完善线上获客及供应商体系，并逐步由华语市场拓展至更广泛的国际及英语用户市场。

主要工作职责

• 全面负责公司英国地区拼团一日游业务的运营及商业表现；


• 统筹每日旅游团的运营安排，确保各线路按计划顺利发团并维持稳定的服务质量；


• 负责 OTA、小红书及其他线上渠道的营销推广、流量获取及客户增长；


• 分析订单量、销售表现、市场需求及不同渠道的运营数据，制定相应的定价、促销及商业策略；


• 全面负责英国地区导游的招聘、协调、排班及工作表现管理；


• 负责英国当地大巴及交通供应商的开发、对接、运力协调及商务谈判；


• 负责景点票务、餐厅及其他旅游供应商的合作洽谈和日常关系维护；


• 建立并完善英国旅游项目的运营流程及服务标准，确保各线路稳定、高效运行；


• 根据市场需求开发新的英国旅游线路、目的地、销售渠道及商业合作机会；


• 推动公司客户群体由华语市场逐步拓展至国际及英语用户市场；


• 直接向公司 Director 汇报，并对英国旅游业务的整体发展及经营表现负责。

任职要求

• 具有旅游管理、工商管理、市场营销、商务管理或相关领域的教育背景或相关工作经验；


• 具有旅游运营、商业管理、业务拓展、市场营销或相关岗位经验；


• 熟悉 OTA、社交媒体及线上获客渠道，有旅游平台运营经验者优先；


• 具备较强的数据分析、商业判断及市场拓展能力；


• 具备较强的供应商管理、商务谈判和团队协调能力；


• 能够独立处理旅游项目日常运营中出现的问题，并具备较强的现场应变能力；


• 熟悉英国旅游市场及华语游客需求者优先；具备良好的中英文沟通能力。

Pay: £50,000\.00\-£55,000\.00 per year

Benefits:

• Casual dress


• Company pension


• UK visa sponsorship


• Work from home

Work Location: In person

This listing is from Indeed. View original listing ↗