UK Benefits Analyst

The Colleague Experience Group (CEG)—Amex’s Human Resources function—is responsible for all colleague\-related benefits and programs globally, including career growth and development, leadership and learning, total rewards and well\-being, recruitment, labor relations, colleague servicing, and more. CEG’s vision is to provide the best colleague experience every day to fuel growth, and they are committed to ensuring all of Team Amex has the resources and support they need to be and deliver their best.

The Colleague Experience Group (CEG) is committed to delivering exceptional colleague experiences through market\-leading benefits, wellbeing programmes and operational excellence.

The UK Benefits Analyst is part of the Colleague Total Rewards \& Wellbeing (CTRW) Operations team and is responsible for the operational delivery, governance and continuous improvement of the UK benefits portfolio. The role partners closely with Colleague Total Rewards \& Wellbeing (CTRW), CEG Strategic Partners, Colleague \& Labour Relations, Payroll, Finance, Procurement and external benefit providers to ensure UK benefit programmes are delivered accurately, compliantly and with an exceptional colleague experience.

Although positioned within CTRW Operations, this is a specialist Human Resources role requiring the application of HR knowledge, policy interpretation and professional judgement. The successful candidate will build trusted partnerships across the Colleague Experience Group (CEG), provide expert guidance on UK employee benefits and contribute to wider people initiatives that support colleagues throughout the employee lifecycle.

Current or recent experience working within the Colleague Experience Group (CEG) or an equivalent Human Resources function is essential. Candidates must have experience partnering with HR Business Partners, Colleague \& Labour Relations, Colleague Total Rewards \& Wellbeing (CTRW) and other HR stakeholders to deliver employee benefits and people programmes.

Minimum Qualifications

• Current or recent experience working within the Colleague Experience Group (CEG) or an equivalent Human Resources function is essential.


• Experience partnering with HR Business Partners, Colleague \& Labour Relations, Colleague Total Rewards \& Wellbeing (CTRW) and other HR stakeholders to deliver employee benefits and people programmes.


• Significant experience managing UK employee benefits within a CEG or Human Resources environment.


• Demonstrated experience interpreting HR policies and providing guidance to colleagues, people leaders and HR stakeholders.


• Strong knowledge of UK employment practices, employee benefits legislation, HMRC guidance and UK pensions regulations.


• Experience supporting HR programmes, organisational change initiatives and colleague lifecycle activities where employee benefits are impacted.


• Experience managing third\-party benefit providers, including governance, service delivery and performance management.


• Strong stakeholder management, communication and influencing skills, with the ability to build effective cross\-functional relationships.


• Advanced Microsoft Excel skills, including Pivot Tables and XLOOKUP/VLOOKUP.


• Experience using MyInfo and UK benefits administration platforms.


• Strong analytical and problem\-solving skills, with the ability to identify operational improvements and implement practical solutions.

Demonstrated commitment to delivering an exceptional colleague experience.

• Preferred Qualifications


• Experience working within a large, matrixed organisation.


• Experience supporting UK benefits projects, process improvement initiatives and systems enhancements.


• Experience using data and colleague insights to improve HR service delivery and operational effectiveness.

CIPD qualification or working towards CIPD accreditation is advantageous.

• Employment eligibility to work with American Express in the UK is required as the company will not pursue visa sponsorship for this position.

At American Express, our culture is built on a 175\-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world\-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well\-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

We back you with benefits that support your holistic well\-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries


• Bonus incentives


• Support for financial\-well\-being and retirement


• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)


• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need


• Generous paid parental leave policies (depending on your location)


• Free access to global on\-site wellness centers staffed with nurses and doctors (depending on location)


• Free and confidential counseling support through our Healthy Minds program


• Career development and training opportunities

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

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