Triage Support Worker

Job Title: Triage Support Worker

Location: Harrogate/ Horsforth/ Halifax with Additional home working

Hours: 37\.5

Salary: 26k \- 28k

The Role \- What You'll Be Doing:

The Triage Support Worker will provide comprehensive service delivery of triaging referrals and reviewing diagnostic reports.

There will also be other ad hoc administrative tasks and responsibilities.

Key Responsibilities:

• Use analytical skills to effectively and accurately summarise assessment and triage information from a variety of sources and extrapolate clinically relevant information.


• To work through the information received to identify those cases that can be routinely allocated and those that are more complex and require additional clinical consideration prior to allocation.


• To review diagnostic reports to ensure that they meet the minimum standards of assessment to be accepted into the ADHD Medication Service.


• Managing own time effectively to ensure timely triage, allocation and throughput of cases.


• Maintain accurate case records on Oakdale’s case management system, and to ensure that cases are tracked and monitored to ensure an efficient allocations process.


• To be responsible for own workload under the direct support of the Triage Admin Lead.


• Carry out other reasonable duties commensurate with the nature and level of the role.

Essential

• A minimum of 2 years of current administration experience


• A minimum of a degree in Psychology (Class 2:1 or higher) that provides eligibility for graduate basis for registration with the British Psychological Society


• Excellent written, verbal and report writing skills alongside a methodical and analytical approach with excellent accuracy and attention to detail


• Excellent written and verbal communication skills and a good telephone manner, with the ability to facilitate the resolution of issues


• The ability to work on your own initiative and prioritise workload working to tight deadlines


• A team player


• Proactive and organised


• Experience using a range of IT systems and packages including databases


• Responsible, trustworthy and reliable


• Knowledge of data protection regulations


• High level of personal and professional commitment

• Experience of using Google Workspace


• Experience working in neurodevelopmental or mental health services


• Familiarity with NHS or Local Authority pathways and commissioning processes


• An emerging understanding and interest in neurodevelopmental presentations and diagnoses or experience of working with individuals with autism, ADHD, intellectual disabilities or other complex needs


• With either a Bachelor’s degree (Class 2\.1 or higher) or a Bachelor’s degree (any class) together with a higher degree


• Evidence of successful working within multidisciplinary teams

Company Overview

At Oakdale, a leading private mental health service provider, our people are at the heart of everything we do. We’re more than a team \- we’re a community of passionate, talented professionals committed to delivering excellence in mental health care, case management and service development

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