Treatment Plan Coordinator (Ortho)-Donnybrook

Who We Are

Truly Dental is a patient\-centered dental organization focused on delivering high\-quality, accessible, and innovative dental care. With a strong emphasis on patient experience, the organization combines clinical excellence with a consultative approach to treatment, ensuring each patient feels supported throughout their journey.

Why Join Truly Dental?

• Work in a modern, technology\-driven clinical environment


• Join a supportive team where collaboration and learning matter


• Be part of a growing international dental group


• Opportunity for long\-term career development


• Make a real impact on patient experience every day

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Purpose of the Role

The Treatment Coordinator plays a key role in guiding patients through their treatment journey, from initial consultation to decision\-making, ensuring a seamless, empathetic, and high\-quality experience while driving treatment plan conversion.

Key Responsibilities

• Conduct pre\-assessment consultations with patients to understand their needs, goals, and concerns.


• Explain treatment options, expected outcomes, and pricing in a clear, professional, and empathetic way.


• Guide patients through the decision\-making process and help secure high\-value treatment plans.


• Maintain accurate patient records and handover notes for clinicians.


• Collaborate closely with dentists and clinic teams to ensure seamless care continuity.


• Follow up proactively with patients to provide updates, encouragement, and reassurance throughout their treatment journey.


• Track KPIs, report progress, and share insights to improve the sales and conversion process.


• Deliver an exceptional patient experience that reflects Truly Dental’s care philosophy.

Requirements: Competencies and Skills

Education

• Background in Sales, Healthcare, Dentistry, or Aesthetic Services preferred.


• Additional training in customer experience or treatment coordination is an advantage.

Experience

• Minimum 2 years of experience in consultative sales or patient\-facing roles (dental, medical, aesthetic, or similar).


• Proven track record of achieving sales or conversion targets.


• Experience working with KPIs, reporting, and CRM systems.

Knowledge and Skills

• Strong communication and interpersonal skills.


• Ability to build trust and rapport quickly.


• Understanding of dental or aesthetic treatments (preferred).


• Confidence in discussing pricing and financial options.


• Fluent in English (written and spoken).


• Proficiency in CRM tools and reporting systems.

Core Competencies

• Empathy and active listening


• Sales orientation and goal achievement


• Organization and attention to detail


• Emotional intelligence and adaptability


• Professionalism and discretion

What We Offer

• Competitive base salary with commission and bonus plan.


• Flexible 40\-hour work week with potential for overtime.


• Opportunities for career development and internal mobility.


• Free dental treatment for employees.


• Work within a growing, innovative, and patient\-centered company that invests in your success.

Additional Details

• Location: Donnybrook (clinic\-based, on\-site)


• Contract: Permanent, full\-time


• Flexible working hours with potential overtime


• Travel between clinics may be required


• Driving license preferred

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