Trade Counter Assistant

Company Background

Encon Insulation \& Nevill Long is the leading independent UK distributor of thermal and acoustic insulation, interior systems, fire protection, construction products, roofing and external façade materials.

The Role

As a Trade Counter Assistant, you will be responsible for handling all queries to the trade counter, processing cash and credit sales, maximising sales opportunities and representing the company. You will report to the Operations Manager or Business Unit Manager.

Skills:

· Experienced in customer service.

· Highly numerate with strong accuracy and attention to detail.

· Experienced in sales.

Key Responsibilities

· To answer counter enquiries quickly, accurately and efficiently.

· To price cash and credit sale collection enquiries in accordance with current and
advised guidelines.

· To cross or up sell to customers where appropriate in order to maximise the value
of the sale.

· To prepare and issue manual collection documents for cash or credit transactions
and liaise with warehouse personnel to ensure efficient dispatch.

· To pick and sort materials from storage accurately and efficiently.

· To process despatches for trade counter sales and collections promptly and accurately.

· To carry out perpetual inventory procedures to local schedule.

· To carry out periodic stock takes, where required.

· To assist management to maintain security of premises, stock, and plant and machinery.

· To maintain required standards of housekeeping in branch premises at all times.

· To observe security procedures in place when dealing with cash sales.

· Ensure you are familiar with health and safety rules and regulations, and that your responsibilities as an employee, in respect of health and safety, are carried out in full.

· Any other duty reasonably requested by management.

This list is not exhaustive and may be subject to local variation.

Job Types: Full\-time, Permanent

Benefits:

• Company pension


• Employee discount


• Free parking


• On\-site parking


• Store discount

• Retail sales: 1 year (preferred)


• customer service: 1 year (preferred)

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