Tesla Support Advisor - Danish speaking

What to Expect
Our Tesla Support Advisors aren't just technically gifted, they are also great communicators who put the customer first. As a Tesla

Support Advisor, your role will be to guide our existing and future customers and create an exciting, memorable and best in class experience.

You will join an international and diverse team supporting our mission to accelerate the world’s transition to sustainable energy and mobility.

Your main responsibilities will be to support customers, offering them guidance about their Tesla Products. We want every customer to feel

valued and informed, about our innovative products. You can help to deliver customer support in a way that creates an outstanding experience

that represents the Tesla brand values.

What You'll Do* Represent: You will be a first line representative of our brand, mission and products.

• Support: By addressing customer concerns promptly via telephone, e\-mail and chat, you will be part of a big change in customer

service as we know it. You possess strong interpersonal skills and are aware of the appropriate behavior when supporting diverse types

of customers.

• Evaluate \& Resolve: You will evaluate the needs of customers and work in a creative, pro\-active manner to resolve roadside,

technical and general support enquiries. You educate owners on their vehicles and energy products, and guide or troubleshoot them

through inquiries they have related to purchase, ownership, or at any part in their journey – across all products/services.

• Inform \& Educate: You will educate customers about Tesla’s innovative products and services and are able to inform customers on

the best possible purchase and/or servicing need.

• Coordinate: You will coordinate quickly and precisely with various stakeholders to determine best course of action for all support

activities.

• Communicate: You will handle customer concerns with professionalism, urgency and escalate matters that require senior

management concurrence in a timely manner to line management. Collaborate with other internal stakeholders to facilitate smooth

customer experience pre and during ownership.

• Administer: As part of a data\-driven company, attention to detail is key to helping us do better. You will use our Customer

Relationship Management software and other tools to keep an accurate record of support cases and communications.

• Continuous Improvement: You are aware of sales opportunities for service, subscriptions, ac

What You'll Bring* A brand ambassador: you have a genuine affection for Tesla’s products and mission. Especially keeping up with EV industry trends

and local incentives. Ability to understand and convey business issues and technical concepts.

• Digitally savvy. We want to offer our existing and future customers an omnichannel experience. This will mean a multitude of

channels, from phone to chat, SMS and potentially video.

• Positive, enthusiastic and passionate


• Able to demonstrate experience within a Customer Service environment (customer\-facing or related roles in the automotive,

helpdesk, hospitality, roadside assistance, emergency dispatch or similar industry)

• A fast learner. We do not expect you to be an expert on day one and our dedicated training team will upskill you quickly.


• A flexible team player: You like collaborating closely with different kinds of people and can work in shifts to support your team. This

may include weekends as well as morning and evening shifts.

• A multi\-tasker: You thrive in an ever\-changing and fast\-moving environment, prioritize effectively and can manage multiple work

streams at once.

• Keen to work with an astute attention to detail.


• In possession of a valid driver’s license and an acceptable and safe driving record.


• Fluent in English and Danish is mandatory.

Tesla is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state or local laws.

Tesla is also committed to working with and providing reasonable accommodations to individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the interview process.

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