Tenant Services Coordinator Full Time

Location: Sidcup

Employment Type: Full\-time

About the Role

We are seeking a friendly, organised, and proactive Tenant Services Coordinator to act as the front\-facing representative for our property portfolio. This role is ideal for someone with a hospitality mindset who enjoys working with people and ensuring a smooth, high\-quality living experience for tenants.

You will be the first point of contact for tenants, helping to manage move\-ins and move\-outs, coordinate day\-to\-day operations, and support the Property Manager in maintaining high standards across all properties.

Key Responsibilities

• Welcome tenants and act as the main front\-of\-house contact


• Manage tenant check\-ins and check\-outs, ensuring properties are ready and compliant before occupancy


• Ensure all required keys are prepared, issued, and tracked appropriately


• Organise and manage parcel deliveries and collections


• Carry out routine property inspections and report findings


• Identify and report maintenance or operational issues to the Property Manager


• Assist tenants with day\-to\-day enquiries and resolve issues efficiently


• Coordinate with contractors where required to ensure works are completed on time


• Maintain accurate records and ensure smooth operational processes

• Highly organised with strong attention to detail


• Excellent communication and interpersonal skills


• Friendly, professional, and approachable manner


• Ability to multitask and prioritise workload effectively


• Proactive problem\-solver with a can\-do attitude


• Comfortable working in a fast\-paced environment


• Reliable


• Responsible

• No prior property management experience required – full training will be provided


• Hospitality experience (e.g. hotel, front desk, guest services) is highly desirable


• Experience in customer\-facing roles is advantageous


• Basic IT skills (email, spreadsheets, systems)

Pay: £26,000\.00\-£27,000\.00 per year

Work Location: In person

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