Telesales Manager
About the Role
We are looking for an experienced and driven Telesales Manager to join our growing sales team.
This is a hands\-on management position for someone who understands that great telesales results come from strong leadership, consistent activity, effective coaching and accountability.
You will be responsible for managing and developing our telesales team, driving performance and helping the team consistently achieve and exceed their targets.
We are looking for someone who can lead from the front — not someone who simply manages spreadsheets.
Key Responsibilities
- Manage, motivate and develop a team of telesales executives.
- Set clear daily, weekly and monthly targets and ensure the team consistently works towards them.
- Monitor call volumes, talk time, appointments, conversion rates and overall performance.
- Coach team members through call reviews, one\-to\-ones and ongoing training.
- Identify areas where individuals can improve and put clear development plans in place.
- Lead by example and demonstrate effective telesales techniques.
- Create a competitive but positive sales environment.
- Track KPIs and provide regular performance updates to senior management.
- Help develop and improve sales scripts, processes and objection\-handling techniques.
- Ensure the team maintains high standards when speaking with prospective customers.
- Manage underperformance effectively while recognising and rewarding strong performance.
- Support recruitment, onboarding and training of new telesales staff.
- Work closely with management to identify new opportunities and improve the overall sales process.
We are looking for someone with proven telesales management experience who knows what it takes to build a high\-performing sales team.
You will ideally have:
- Previous experience managing a telesales or outbound sales team.
- A proven track record of achieving sales targets.
- Strong coaching and people\-management skills.
- Excellent communication and motivational abilities.
- Experience working with sales KPIs and CRM systems.
- The confidence to challenge poor performance and recognise excellent performance.
- A target\-driven and commercially focused approach.
- The ability to remain calm, organised and positive in a fast\-paced environment.
- A hands\-on approach to management — you are happy to pick up the phone and demonstrate the standards you expect from your team.
- Competitive salary.
- Uncapped/competitive management bonus structure.
- Monday–Friday working hours.
- A growing business with genuine opportunities for progression.
- A supportive but performance\-focused working environment.
- Ongoing training and development.
- Regular incentives and team competitions.
- The opportunity to build, develop and take ownership of a telesales team.
- A role where your performance and ideas can have a direct impact on the growth of the business.
We're not simply looking for someone who has "Manager" on their CV.
We're looking for someone who can walk into a telesales environment, understand the numbers, identify what's holding the team back, coach the individuals, raise standards and ultimately get more appointments and more sales through the door.
If you're an experienced telesales manager who enjoys hitting targets, developing people and building a winning sales culture, we'd like to hear from you.
Apply now with your CV and a brief overview of your telesales management experience.
Pay: £25,420\.00\-£40,000\.00 per year
Benefits:
- Free parking
- On\-site parking
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